From assembly to installation and the training of end-users, Quest has the people and processes to manage the end-to-end process.
Medical device manufacturers often face logistical challenges when providing both pre- and post-sales customer support on a new product or technology. An end-user has taken delivery of a new device or system, but how do they set it up correctly? Once installed, are they offered in-servicing training to operate it safely and effectively? The OEM can send their highly leveraged resources to customer sites to handle these tasks, but this approach can cause revenue deferral, be time-consuming and may leave customers unsatisfied as they wait for their turn.
Quest coordinates and conducts clinical training solutions designed to offer a delivery model that provides the most cost-effective and customer service focused experience for our clients while improving patient outcomes. Quest collaborates with each client to design and implement a customized solution specifically tailored for the needs of that organization. In many cases, this includes multiple stakeholders, both internal and external, who can benefit from these programs.
Typical components of Quest’s clinical training program include:
Customer assessments and pre-site surveys
Customer call-outs for scheduling installation, and clinical & product training
Customer notifications and coordination for installation and training
On-site installation, training, and documentation performed by Quest’s Clinical Application Specialists
Customer post-installation and training surveys
With nearly 40 years of medical device experience coupled with a global network of trained technicians, Quest International has the workforce and expertise to implement an effective clinical training initiative on a timeline that won’t leave your customers in the lurch. From assembly to installation and the training of end-users, Quest has the people and processes to manage the end-to-end process.
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