QuestNet Legal Terms

1. Acceptance of Terms

By accessing or using the websites, web portals, software platforms, APIs, or related services provided by Quest International, Inc. (“QuestNetSM", “Quest”, “we”, “our”, or “us”) (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree, you must not access or use the Services.

These Terms apply to all users of the Services, including customer administrators, field service users, distributors, contractors, and visitors acting on behalf of an organization.

2. Relationship with Other Agreements

If you or your organization have entered into a separate written agreement with Quest (including a subscription agreement, order form, or statement of work) (“Commercial Agreement”), that agreement governs solely with respect to its expressly negotiated commercial terms.

Notwithstanding the foregoing, these Terms will control and prevail with respect to:

• (a) ownership of intellectual property,
• (b) license scope and restrictions,
• (c) acceptable use,
• (d) data usage and privacy,
• (e) warranty disclaimers, and
• (f) limitations of liability, notwithstanding any conflicting language in proposals, quotations, purchase orders, or other non-negotiated documents.

3. License to Use the Services

Subject to compliance with these Terms and any applicable Commercial Agreement, Quest grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes.

You may not resell, sublicense, or provide the Services to any third party except as expressly authorized in a Commercial Agreement.

• 3.1 No Medical, Clinical, or Regulatory Advice

  The Services are administrative, workflow, and record-management tools only. The Services do not provide medical, clinical, regulatory, or legal advice and do not make determinations regarding compliance with FDA, MDR/IVDR, ISO 13485, or other regulatory frameworks.

  Customer remains solely responsible for regulatory compliance, quality system obligations, and validation of its use of the Services.

4. Intellectual Property Ownership

All rights, title, and interest in and to the Services, including all software, configurations, workflows, templates, documentation, and enhancements, are and will remain the exclusive property of Quest.

No ownership rights are transferred to you. All rights not expressly granted are reserved.

• 4.1 Configurations, Customizations, and Feedback

  All configurations, integrations, or customizations developed by or on behalf of Quest are part of the Services and owned exclusively by Quest. No joint ownership is created regardless of Customer input or funding.

  You grant Quest a perpetual, irrevocable, worldwide, royalty-free license to use and commercialize any feedback you provide.



• 4.2 Customer Data

  You retain ownership of Customer Data. You grant Quest a non-exclusive, royalty-free license to host, process, secure, and analyze Customer Data to provide and improve the Services, including creation of aggregated and de-identified data.

• 4.3 Data Security and Incidents

  Quest will maintain commercially reasonable safeguards to protect Customer Data. Quest will notify Customer without undue delay of any confirmed unauthorized access to Customer Data caused by a breach of Quest systems.

5. Acceptable Use

You agree not to misuse the Services, reverse engineer them, violate applicable law, introduce malware, or use the Services to develop a competing product.

6. Service Availability and Changes

Quest may modify or improve the Services and may suspend access for maintenance or security reasons.

7. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” QUEST DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

QUEST SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. QUEST’S TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify and hold harmless Quest from claims arising from your use of the Services or violation of these Terms.

10. Audit Requests

Audit requests must be reasonable and limited in scope. Quest may satisfy audit requests through written responses or third-party certifications unless otherwise agreed.

11. Export Compliance

You agree to comply with U.S. export control and sanctions laws.

12. Governing Law and Venue

These Terms are governed by California law. Exclusive venue lies in state or federal courts located in Orange County, California.

13. Changes to Terms

Quest may update these Terms by posting revised Terms. Continued use constitutes acceptance.

14. Survival

Sections relating to IP ownership, disclaimers, liability, indemnification, governing law, and audit rights survive termination.

CON 24.6 Rev. 1.0-IS (1-21-2026)