In the medical device industry, maximizing uptime can be a life-or-death situation. Ensuring that medical devices are in the best possible working order is paramount for the Original Equipment Manufacturer (OEM) and the doctors and patients who depend on them. That’s where Quest can be an ally – by offering the highest quality depot repair and maintenance services in our state-of-the-art facilities.

Read: Depot Services: Is It Better to Build or Outsource?

Every day in our ISO-registered and ANSI/ESD-S20.20-2021 certified workspace, hundreds of devices are serviced by our world-class technicians and are back in the field with minimal delay.

Quest’s depot repair services for medical devices:

Preventive Maintenance / Corrective Maintenance
Calibration
Repair
Field Change Orders and Engineering Change Order (ECO)

Read: The ABCs of Outsourcing Your Depot Repair Services

Depot Repair Process

Our process for repairing devices in our Depot is strictly governed by ISO standards. We apply the same documented procedure to every device that comes into our facility, ensuring each piece meets exacting quality standards.

When customers send their devices to our facility it is properly documented and decontaminated. Next, we test and screen the device for malfunctions according to OEM guidelines. Then the requested service is performed, whether preventative maintenance or full repair. The device is then extensively tested for quality assurance before it is stored in our warehouse or shipped back to the site by our in-house logistics team.

Quest’s depot repair services can be utilized for products in every stage of life, from new product introductions to end-of-life service on legacy devices.

Read: OEM Product Life Cycle Support

Each piece goes through the following process:

Receiving
Decontamination
Test & Screening
PM / Calibration / Rework / Upgrade /Repair
Quality Assurance

Read: Why Depot Repair Services are Invaluable for OEMs

Advantages of Partnering

Using a third-party for medical device depot repair services helps our clients save time thanks to our network of facilities and save money by offloading the cost of hiring and training staff and building and maintaining facilities. OEMs can also respond to fluctuations in demand and other unexpected issues that may arise regarding their medical devices because Quest’s services can be easily scaled up or down depending on need.

By partnering with Quest for depot repair services, our clients can rest assured that their devices are in good hands while they focus on innovation and differentiation in the marketplace.