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NetApp Onsite IT Support & Hardware Services

NetApp Onsite IT Support & Hardware Services

netapp

When it comes to third party NetApp maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original NetApp warranty and are trying to determine whether to renew your contract with NetApp, or if you are working to discover how you will support your End of Service Life (EOSL) NetApp equipment, you should speak with the experts at Quest. Our NetApp onsite maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest also provides aftermarket hardware support of other Host Systems like Cisco, EMC, HP, IBM, Hitachi and Dell.

Quest International enables users of NetApp equipment to maximize their Return on Investment by managing the cost of ownership with a NetApp extended warranty. With Quest, you can extend the service life of your hardware with a NetApp warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract.

In the past, restrictive post-warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current NetApp IT equipment before you are ready to refresh your systems.

Your NetApp warranty covered equipment should not dictate the End of Life of your NetApp hardware.

By increasing the life-cycle of you NetApp IT equipment, you maximize your ROI and reduce additional capital expenditures. Take advantage of Quest's Global NetApp hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible NetApp server repair services, and maintenance on NetApp storage for companies across the globe.


NetApp Warranty Value Add

Quest International provides an end-to-end life-cycle solution for all your NetApp IT warranty hardware needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your NetApp hardware environment.


Global NetApp Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class NetApp support and repair solutions. When you have a IT hardware problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in NetApp hardware support – but many other major OEMs as well.


QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your IT infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most; uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your NetApp requirements, contact Quest today.


Service Levels Offered

Quest Basic


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Next Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
Next Business Day

Quest Enhanced


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Same Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
6 Hour

Quest Premium


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
4 Hour

Quest Critical


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
2 Hour

Supported NetApp Hardware


Contact

Phone
(949) 581-9900
(800) 231-6777

Fax
(949) 581-4011