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HP Hardware Support



HP Onsite IT Support & Hardware Services

Onsite HP Server Support & Maintenance Services

hp server maintenance

ISO 9001:2015, ISO 14001:2015, ISO 27001:2022
ANSI.ESD-S20.20-2014

When it comes to business to business third party HP on site maintenance and out of warranty repair and IT support, Quest International should be your vendor of choice. If you are at the end of your original HP IT warranty and are trying to determine whether to renew your contract with HP, or if you are working to discover how you will support your End of Service Life (EOSL) HP equipment, you should speak with the experts at Quest. Our HP extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest offers HP server and storage services for all major models, including Proliant and Integrity (Itanium) hardware.

Quest International provides service on HP business IT servers and storage only, and does not offer consumer support for Hewlett Packard laptops, PCs or printers.

Quest International enables users of HP and HPE servers and data storage equipment to maximize their Return on Investment by managing the cost of ownership with an HP extended warranty. With Quest, you can extend the service life of your hardware with a HP warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like NetApp, SUN Oracle, IBM, EMC and Dell.

In the past, restrictive HP post-warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the hardware you are currently using. You may have even been forced into replacing your current HP IT equipment before you are ready to refresh your systems.

Your HP warranty should not dictate the End of Life of your HP hardware.

By increasing the lifespan of your HP hardware, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global HP hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible HP server maintenance, and support on HP storage for companies across the globe.


HP Warranty Extensions on EOL Hardware

Quest International provides an end-to-end life cycle solution for all your HP out of warranty repair needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your IT requirements, contact Quest today.


Global HP Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for enterprise server and storage solutions. When you have a problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in HP hardware support – but many other major OEMs as well.


QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your HP IT infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth.


Service Levels Offered

Quest Basic


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Next Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
Next Business Day

Quest Enhanced


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Same Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
6 Hour

Quest Premium


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
4 Hour

Quest Critical


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
2 Hour

Supported HP Hardware




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Commitment to Quality

Since 1982, Quest International has delivered the highest standards of quality in our services, products, and solutions. Our commitment is backed by continuous improvement through education, training, teamwork, and innovation, and demonstrated by internationally-recognized quality certifications:


Quest USA

ISO 9001:2015 Certified

ISO 14001:2015 Certified

ISO 27001:2022 Certified

ANSI.ESD-S20.20-2014


Contact

Phone
(800) 231-6777
(949) 581-9900

Fax
(949) 581-4011