Healthcare Logistics

From Product Recalls to Returns to Fulfillment Logistics — Quest Can Manage Every Stage in the Supply Chain, Forward or Reverse

ISO 9001:2015, ISO 13485:2016, ISO 14001:2015
ANSI.ESD-S20.20-2014

Managing medical device returns efficiently allows you to recapture value or reduce write-offs while keeping your customers happy. Quest International will help you design, plan, and implement a supply chain program that supports your profit goals and provides you the maximum value for your assets. With rigorous adherence to ISO 13485, Quest offers best-in-class logistical solutions for medical device manufacturers and their customers worldwide.

Fourth-Party Logistics (4PL)

Fourth-Party Logistics (4PL)

Healthcare corporations are now looking to outsource to a single partner who will assess, design, build, run, and measure integrated comprehensive supply chain solutions on their behalf. This evolution in supply chain outsourcing is Fourth-party Logistics or 4PL. As a 4PL partner, Quest focuses on the design and execution of business processes and oversight of the moving parts of a healthcare business' supply chain. Quest assembles and manages all resources, capabilities, and technology of an OEM's Supply Chain and its array of providers.

Fourth party logistics services include:

Control tower & service network management
Business planning
Change management
Project management
Inbound, outbound & reverse logistics management

Third Party Logistics (3PL)

As a third-party logistics partner—Quest manages warehousing and shipping products on behalf of the medical device manufacturer. With Quest as a partner, your logistics needs will be delivered with transparency, traceability, and dependability. Third-party logistics outsourcing is a common business practice for companies looking to augment their current logistics operations or outsource specific processes.

Third party logistics services include:

Integrating operations
Warehousing
Transportation services
Inventory management
Packaging
Freight forwarding

Reverse Logistics

Reverse logistics provides one of the biggest operational challenges for healthcare OEMs. Quest has the expertise, the systems, and the medical industry experience to ensure that your business doesn't forfeit value as medical devices and critical service parts flow back from your customer sites. Quest Reverse Logistics services can help your internal product support team with a number of services that help hold down costs as you expand into new geographies or markets, reduce administrative burdens during volatile staffing periods or optimize overall operational efficiency.

Reverse logistic services include:

Return center operations
Return-to-vendor management
Product recall management
Test, repair and refurbishment for resale
Product recycling and regulatory-compliant disposal

Forward Logistics

As a flexible, scalable healthcare services company – Quest can respond quickly to your changing needs, and provide the additional bandwidth or expertise necessary to bridge gaps in your internal resources.

Some of Quest's forward logistics services include:

Direct order fulfillment
Consigned products or parts shipment
Packaging of bulk material parts
Label replacements on cartons, pallets and piece parts

Supply Chain Logistics

Quest's supply chain logistics services help companies manage their healthcare products and parts with traceability in compliance with regulatory requirements. Quest's global depot and logistics centers become an extension of our customer's facilities, allowing them to make real-time business decisions from anywhere in the world that impact their supply chain as well as their customer's experience.

Supply chain logistic services include:

Inventory Management
Parts Management
Environmentally Controlled
Regulatory Compliance / Traceability

Warehousing

Quest's global warehousing capabilities give you the flexibility and freedom to deliver your medical products to customers or to receive returned medical devices from them, efficiently and cost-effectively. Our global network and resources put our warehouse facilities and your inventory – including crucial medical parts and products – close to your customers. That helps reduce shipping time and expense while speeding fulfillment in both directions along the supply chain.

Warehousing services include:

Inventory management
Security and confidentiality
Environmental controls
Customs clearance
Regulatory compliance

Commitment to Quality

Since 1982, Quest International has delivered the highest standards of quality in our services, products and solutions. Our commitment is backed by continuous improvement through education, training, teamwork and innovation, and demonstrated by internationally-recognized quality certifications:

Quest USA

ISO 9001:2015 Certified

ISO 13485:2016 Certified

ISO 14001:2015 Certified

ISO 27001:2013 Certified

ANSI.ESD-S20.20-2014

Quest GmbH

ISO 9001:2015 Certified (GmbH)

ISO 14001:2015 Certified (GmbH)

Click Here to Contact Us

Global Footprint

Quest has far-reaching locations worldwide to serve our healthcare customer's needs. From our headquarters in Irvine, CA, we can coordinate depot repair & supply chain services at any number of locations worldwide, all on a moment's notice.

ISO 9001:2015, ISO 13485:2016, ISO 14001:2015
ANSI.ESD-S20.20-2014

Fourth-Party Logistics (4PL)

Third Party Logistics (3PL)

Reverse Logistics

Forward Logistics

Supply Chain Logistics

Warehousing

OEM Services

IT Managed Services

Technology Solutions

Services

Company

Contact

Healthcare Logistics

ISO 9001:2015, ISO 13485:2016, ISO 14001:2015 ANSI.ESD-S20.20-2014

Fourth-Party Logistics (4PL)

Third Party Logistics (3PL)

Reverse Logistics

Forward Logistics

Supply Chain Logistics

Warehousing

OEM Services

IT Managed Services

Technology Solutions

Services

Company

Contact

ISO 9001:2015, ISO 13485:2016, ISO 14001:2015
ANSI.ESD-S20.20-2014