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Healthcare Logistics

Healthcare Logistics

From Product Recalls to Returns to Fulfillment Logistics — Quest Can Manage Every Stage in the Supply Chain, Forward or Reverse

ISO 9001:2015, ISO 13485:2016, ISO 14001:2015

Quest International will help you design, plan, and implement a supply chain program that supports your profit goals and provides you with the maximum value for your assets. With rigorous adherence to ISO 13485, Quest offers best-in-class logistics management solutions for medical equipment manufacturers and their customers worldwide.

Fourth-Party Logistics (4PL)

Healthcare corporations are now looking to outsource to a single partner who will assess, design, build, run, and measure integrated comprehensive supply chain solutions on their behalf. This evolution in supply chain outsourcing is Fourth-party Logistics or 4PL. As a 4PL partner, Quest focuses on the design and execution of business processes and oversight of the moving parts of a healthcare business's supply chain. Quest assembles and manages all resources, capabilities, and technology of an OEM's Supply Chain and its array of providers.

Fourth-party logistics services include:

    Control tower & service network management
    Business planning
    Change management
    Project management
    Inbound, outbound & reverse logistics management

Third-Party Logistics

As a third-party logistics partner—Quest manages warehousing and shipping products on behalf of the medical equipment manufacturer. With Quest as a partner, your logistics needs will be delivered with transparency, traceability, and dependability. Third-party logistics management is a common business practice for companies looking to augment their current operations or outsource specific processes.

Third-party logistics services include:

    Integrating operations
    Transportation services
    Inventory management
    Freight forwarding

Reverse Logistics

Reverse logistics provides one of the biggest operational challenges for healthcare OEMs. Quest has the expertise, the systems, and the medical industry experience to ensure that your business doesn't forfeit value as medical equipment and critical service parts flow back from your customer sites. Outsourcing your Reverse Logistics capabilities can aid your internal product support team with several services that help hold down costs as you expand into new geographies or markets, reduce administrative burdens during volatile staffing periods, or optimize overall operational efficiency.

Reverse logistic services include:

    Return center operations
    Return-to-vendor management
    Test, repair, and refurbishment for resale
    Product recycling and regulatory-compliant disposal

Supply Chain Logistics

Quest's supply chain logistics services help companies manage their healthcare products and parts with traceability in compliance with regulatory requirements. Quest's global depot and logistics management centers become an extension of our customer's facilities, allowing them to make real-time business decisions from anywhere in the world that impact their supply chain as well as their customer's experience.

Supply chain logistic services include:

    Inventory Management
    Parts Management
    Environmentally Monitored
    Regulatory Compliance / Traceability


Quest's global warehousing capabilities give you the flexibility and freedom to deliver your medical equipment to customers or to receive returns from them, efficiently and cost-effectively. Our global network and resources put our warehouse facilities and your inventory – including crucial medical parts and products – close to your customers. That helps reduce shipping time and expense while speeding fulfillment in both directions along the supply chain.

Warehousing services include:

    Inventory Management
    Security and confidentiality
    Environmental controls
    Customs clearance
    Regulatory compliance

Fourth-Party Logistics (4PL)
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Third Party Logistics (3PL)
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Reverse Logistics
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Forward Logistics
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Supply Chain Logistics
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Commitment to Quality

Since 1982, Quest International has delivered the highest standards of quality in our services, products and solutions. Our commitment is backed by continuous improvement through education, training, teamwork and innovation, and demonstrated by internationally-recognized quality certifications:

Quest USA

ISO 9001:2015 Certified

ISO 13485:2016 Certified

ISO 14001:2015 Certified

ISO 27001:2022 Certified


Quest GmbH

ISO 9001:2015 Certified (GmbH)

ISO 14001:2015 Certified (GmbH)

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Global Footprint

Quest has far-reaching locations worldwide to serve our healthcare customer's needs. From our headquarters in Irvine, CA, we can coordinate depot repair & supply chain services at any number of locations worldwide, all on a moment's notice.

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(800) 231-6777
(949) 581-9900

(949) 581-4011