FAQ

Quest International can be reached on (800) 231-6777.

The best way to contact Quest International is to fill out the form here: https://www.questinc.com/contact, or email info@questinc.com. You can also call (800) 231-6777.

QuestNet is a cloud-based, proprietary, asset management and service tracking tool, enabling you with total visibility and real-time access to your equipment’s service status from any Internet-connected computer or mobile device.

Use your username and password to log in to QuestNet here: https://questnet.questinc.com/

Quest International is headquartered in Irvine, California, with satellite offices around the world. Our headquarters address is 60 Parker, Irvine, CA, USA 92618. Quest International also has a European headquarters in Germany, located at An der Gehespitz 90 63263, Neu-Isenburg, Hessen, Germany.

Quest International does business in more than twenty countries throughout the world. Our global reach allows us to provide a service to our customers no matter where their products or offices are located.

You can reach our sales team by using the form found here: https://www.questinc.com/contact. Our senior sales staff has more than 40 years of experience helping OEMs meet their service and efficiency goals through the deployment of Quest International’s expert support services.

Quest International is the leading global post-sales service support partner for original equipment manufacturers (OEMs) across multiple industries including healthcare, industrial, aviation, and government as well as IT managed services provider for enterprises both large and small. Quest is a leading provider of Depot Repair, Field Service, and Logistics to OEMs and Customer Care Solutions and IT Managed Services to companies of all sizes.

With more than 40 years of experience in the healthcare industry, Quest International has the quality systems, tools, knowledge, and footprint to provide end-to-end product support for medical device manufacturers worldwide. From on-site proactive/reactive support, global depot facilities, and logistics operations and warehouses to efficiently store and transfer products to and from customer sites to installation and clinical training (or even a product recall) on the device itself — Quest has the skill set and the capacity to manage your product’s lifecycle.

In serving our customers, the Quest International goal is to genuinely understand their service needs and be responsive in fulfilling them. On-time delivery of quality products and services that maximize user value is our primary objective.

Quest International is in the office Monday to Friday, 08:00 am - 05:00 pm PST. We always have staff on standby to answer service calls and offer 24/7 support to our customers.

Yes, Quest International is online on LinkedIn, Facebook, YouTube, and Twitter.

Quest International serves a variety of customers from many industries, including Fortune 500 medical device Original Equipment Manufacturers. Our services are available to companies of any size at any stage of commercialization; we can help companies scale and grow rapidly and efficiently.

Quest International was founded by Mr. Shawn Arshadi and Mr. Kaye Katouzian, on October 30th, 1982. Together they have more than 80 years of experience guiding Quest to be the leading post-sales support partner for OEMs worldwide.

Quest International is always looking for talented people to join our team. Please review our current job openings on our career page. https://www.questinc.com/company/careers

You can apply by visiting our career page and filling out the job application form. https://www.questinc.com/company/careers

For international and U.S.-based jobs, all applications must go through our formal application process. All our openings are posted on our website at: https://www.questinc.com/company/careers

After you apply, confirmation will be emailed to the address you provide on the form. If your profile matches the job description, someone from our team will reach out and contact you.

Quest International is a leading provider of Depot Repair, Field Service, and Logistics to Original Equipment Manufacturers (OEMs) and Customer Care Solutions and IT Managed Services to companies of all sizes. We offer flexible, scalable support services that are designed to match the unique needs of each customer.

Quest International serves Original Equipment Manufacturers (OEMs) in the healthcare and medical device industries. However, Quest has the necessary credentials to serve almost any industry, including industrial, aviation, and defense.

When products need corrective maintenance, Quest International’s team of technicians can clean, calibrate, and repair them in our state-of-the-art facilities, and send them back into the field with minimal disruption in operation. Quest International is ISO registered and can perform repairs on Class I, II, and III medical devices. Quest International’s world-class depot repair infrastructure can assist your business by augmenting or outsourcing product repair services on your essential medical device capital equipment. Learn more about our depot repair services for medical devices here: https://www.questinc.com/oemservices/depot-services

When preventive and corrective maintenance services are needed on devices, Quest International’s team of field engineers can go on-site and perform the repairs or maintenance needed. Our network of field engineers is rigorously trained and held to the highest quality standards. Companies leverage Quest International’s strategic global resources for on-site service of critical medical devices, lab equipment, or other healthcare products. To learn more about our field services for healthcare Original Equipment Manufacturers, visit our page here: https://www.questinc.com/oemservices/healthcare-field-services

Third-Party Logistics, or 3PL, is a service where Quest International takes over the supply chain for an Original Equipment Manufacturer (OEM), helping them deliver goods and manage returns in a way that maximizes the value of their assets. From delivery to pick up to warehousing, Quest International can reduce friction, turnaround time, and costs for its clients. Learn more about how Third Party Logistics can improve your customer experience: https://www.questinc.com/oemservices/healthcare-logistics

Quest International employs a group of phone support specialists who can act on behalf of Original Equipment Manufacturers (OEMs), providing customer service to end users. This service can be “white-labeled,” giving OEMs full brand control of their customer care experience. For more, click here: https://www.questinc.com/oemservices/healthcare-customer-care-solutions

Many services fall under the IT Managed Services umbrella, including break-fix repair, routine maintenance, cybersecurity, cloud services, and disaster recovery. Quest International’s team of experts can supplement your current IT team, fill in regional gaps, or provide comprehensive, turnkey management of your entire IT data center infrastructure. Learn more here: https://www.questinc.com/it-managed-services

Quest International is registered under ISO 9001:2015, ISO 13485:2016, ISO 14001:2015, and ISO 27001:2022. Quest International is also ANSI.ESD-S20.20-2014 registered. The result is a very robust Quality and Environmental Management System that encourages Quest International to continuously improve and provide excellent customer experience. Visit this page to learn more about our commitment to quality: https://www.questinc.com/whyquest/quality

Quest International’s maintains a comprehensive environmental management system in keeping with the requirements of ISO 14001:2015. Quest International is also a member of the UN Global Compact in which companies pledge to support the UN goals in the areas of human rights, labor, the environment, and anti-corruption. More information can be found here: https://www.questinc.com/whyquest/corporate-social-responsibility