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healthcare field services

Healthcare Field Services

Healthcare Field Services Solutions

Leverage Quest’s Field Service Support Resources for On-Site Repair & Service of Critical Healthcare Equipment

ISO 9001:2015, ISO 13485:2016

Quest International specializes in reactive (corrective maintenance) and scheduled (preventative maintenance) field service solutions on a wide range of healthcare products — as well as rolling out installation, integration, product upgrades, and clinical training for Healthcare Original Equipment Manufacturers (OEM) worldwide.

Our field service support process starts with product training performed in conjunction with our OEM partners. Once training and certification is complete, field service technicians become extended resources for the OEMs, extending their capacity and reach to support deployed equipment and customers.

As an ISO-registered field service provider, Quest creates comprehensive on-site service solutions that help our customers manage staffing and equipment expenditures. Our approach to medical device field service is to provide strategically located, experienced field service technicians to decrease response time, thereby shortening equipment downtime — a must for patients relying on these critical devices.

Quest also offers the convenience of working with a single service provider, with the scalability and flexibility to ensure all your service needs are being met consistently. From Class I to II medical devices to clinical and diagnostics laboratory systems — Quest can provide prompt and professional support.

Expertise on-demand. Just in time.

just in time
Service as fast and as far-reaching as you need
Fill in gaps in the medical device supply chain
Hold the line on overhead
Expertise within the healthcare industry
Legacy and end-of-life healthcare product support
Specialized turnkey services
Scalability / Flexibility
Comprehensive, end-to-end capabilities
Proactive and reactive service support

Quest Healthcare Field Services

field services
Corrective Maintenance Programs
Preventive Maintenance Programs
Installation & Upgrade Programs
Clinical Training
Hardware / Software Upgrades
Medical Device History Records (MDHRs)
Device Testing, Calibration & Certification
Electrical Safety Testing (EST)

Take advantage of Quest's extensive range of customized field services to maintain a high level of customer satisfaction and experience

Quest is the ideal healthcare OEM partner as we service all healthcare equipment to each device manufacturer's standards. With our flexible and scalable operations, Quest can customize and tailor specific services to help you differentiate your solution in the marketplace without increasing your manpower and overhead.

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Commitment to Quality

Since 1982, Quest International has delivered the highest standards of quality in our services, products and solutions for healthcare companies worldwide. This commitment is backed by continuous improvement through training, education, teamwork and innovation, and demonstrated by internationally-recognized quality certifications:

Quest USA

ISO 9001:2015 Certified

ISO 13485:2016 Certified

ISO 14001:2015 Certified

ISO 27001:2022 Certified



(800) 231-6777
(949) 581-9900

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