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Dell Onsite IT Support & Hardware Services

dell

When it comes to third party DELL onsite IT hardware maintenance and post-warranty support, Quest International should be your vendor of choice. If you are at the end of your original DELL warranty and are trying to determine whether to renew your IT hardware contract with DELL, or if you are working to discover how you will support your End of Service Life (EOSL) DELL hardware, you should speak with the experts at Quest. Our DELL onsite hardware maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest International does not offer consumer support for DELL laptops, PCs or printers.

Quest International enables users of DELL servers and data storage hardware to maximize their Return on Investment by managing the total cost of ownership with our DELL IT warranty support. With Quest, you can extend the service life of your IT hardware with a DELL warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like NetApp, HP, SUN Oracle, IBM, Hitachi and Cisco.

In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current IT hardware before you are ready to refresh your systems. Quest offers extensive and flexible DELL server repair, and DELL onsite support for companies across the globe.

Your DELL warranty covered equipment should not dictate the End of Life of your DELL hardware.

By increasing your DELL hardware life-cycle, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global DELL hardware service solution, maximize your return on investment, and use your financial resources more effectively. A Dell server, storage, or disk array can be repaired with Quest's third party services.


Quest Value Add

Quest International provides an end-to-end life-cycle solution for all your DELL hardware needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your DELL requirements, contact Quest today.


Global Dell Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for DELL post-warranty service and storage solutions. When you have a problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night.


QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets.

Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your DELL infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ HITAM is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet℠ HITAM, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth.


Service Levels Offered

Quest Basic


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Next Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
Next Business Day

Quest Enhanced


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Same Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
6 Hour

Quest Premium


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
4 Hour

Quest Critical


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
2 Hour

Supported DELL Hardware Series

Routers
Dell PowerVault Storage

Contact

Phone
(949) 581-9900
(800) 231-6777

Fax
(949) 581-4011