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Cisco Onsite IT Support & Hardware Services

Cisco Onsite IT Support
& Hardware Services

business continuity

When it comes to third party Cisco onsite maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original Cisco warranty and are trying to determine whether to renew your contract with Cisco, or if you are working to discover how you will support your End of Service Life (EOSL) Cisco equipment, you should speak with the experts at Quest. Our Cisco extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest also provides aftermarket hardware support of other Host Systems like NetApp, HP, SUN Oracle, IBM, Hitachi and Dell.

Quest International enables users of Cisco data storage equipment to maximize their Return on Investment by managing the cost of ownership with a Cisco extended warranty. With Quest, you can extend the service life of your hardware with a Cisco warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. In the past, restrictive post warranty service pricing and end-of-life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current Cisco IT equipment before you are ready to refresh your systems. Quest offers extensive and flexible Cisco server repair services, and maintenance on Cisco storage for major OEM's across the globe.

Your Cisco warranty covered equipment should not dictate the End of Life of your Cisco hardware.

By increasing your Cisco hardware maintenance, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global Cisco hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Cisco server, storage, or disk array can be repaired with Quest's third party services.


Cisco Warranty Value Add

Quest International provides an end-to-end life-cycle solution for all your Cisco warranty hardware extension needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your Cisco hardware environment.


Global Cisco Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class post-warranty service for Cisco computing and storage solutions. When you have a Cisco hardware maintenance issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in supporting Cisco hardware support – but many other major OEMs as well.


QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your Cisco infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your Cisco requirements, contact Quest today.


Service Levels Offered

Quest Basic


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Next Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
2 Hour

Quest Enhanced


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Same Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
6 Hour

Quest Premium


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
4 Hour

Quest Critical


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
2 Hour

Supported Cisco Hardware

Routers
Servers
Switches

Contact

Phone
(949) 581-9900
(800) 231-6777

Fax
(949) 581-4011