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IBM Onsite IT Support & Hardware Services

ibm

When it comes to third party IBM hardware maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original IBM warranty and are trying to determine whether to renew your contract with IBM, or if you are working to discover how you will support your End of Service Life (EOSL) IBM servers and storage, you should speak with the experts at Quest. Our IBM onsite maintenance contracts provide you with the highest level of service you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider.

Quest International enables users of IBM servers and data storage equipment to maximize their Return on Investment by managing the cost of ownership with an IBM hardware extended warranty. With Quest, you can extend the service life of your hardware with an IBM warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like EMC, NetApp, HP, SUN Oracle, Hitachi and Dell.

In the past, restrictive post-warranty hardware support pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the IBM hardware you are currently using. You may have even been forced into replacing your current IBM server or storage before you were ready to refresh your hardware. Quest offers extensive and flexible IBM server repair services, and maintenance on IT storage for companies across the globe.

Your IBM warranty should not dictate the End of Life of your IBM hardware support.

By increasing your IBM hardware maintenance, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global IBM hardware service solution, maximize your return on investment, and use your financial resources more effectively.


IBM Warranty Value Add

Quest International provides an end-to-end life-cycle solution for all your IBM hardware needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your IBM warranty requirements, contact Quest today.


Global IBM Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for IBM server and storage solutions. When you have an IBM hardware issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in IBM hardware support – but many other major OEMs as well.


QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your IBM hardware infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth.


Service Levels Offered

Quest Basic


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Next Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
Next Business Day

Quest Enhanced


Principle Coverage Period
Hours during which contracted services are provided
Monday-Friday
8am-5pm (local time)

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
Same Business Day
8am-5pm (local time)

Product On-site Response Time
Onsite response
6 Hour

Quest Premium


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
4 Hour

Quest Critical


Principle Coverage Period
Hours during which contracted services are provided
24x7x365

Telephone response time Immediate

Onsite Product Support
Hours during which services are provided for HW support
24x7x365

Product On-site Response Time
Onsite response
2 Hour

Supported IBM Hardware








Contact

Phone
(949) 581-9900
(800) 231-6777

Fax
(949) 581-4011