From product and warranty support to order management, our flexible help desk staff can be trained to meet a medical device manufacturer's unique needs.
Are your current call center employees overwhelmed? Do you have highly trained technicians answering phones when their expertise could be allocated elsewhere? With our multilingual, always available staff — Quest International has the skills and experience to augment or replace your call center processes. When it comes to critical medical devices, your customers expect the highest level of support when interacting with your organization — and Quest can deliver it. And by outsourcing customer service calls to a partner like Quest, your company can re-focus time, staff, and resources on core business, such as product innovation and customer experience.
Responsive, attentive customer support, not only results in first-call resolutions but can win your company fans and brand advocates for life. Whether your end-user customers have technical questions, warranty inquiries, or require more in-depth clinical training on products, Quest's technicians will learn your products — and act on your behalf.
Typical Call Center Services Include:
Product Technical Support
Level 1 & Level 2 Support
Clinical Training Support
Why Choose Quest?
Cloud-based Technology — Quest has multiple communication channels available, including inbound and outbound voice, email and webchat
Flexible & Scalable – Quest's agile infrastructure provides optimal flexibility to scale up or down as your call center demand fluctuates
Detailed analytics — Quest's provides key analytics, including the total number of calls received, average time on call, total time on calls, and call distribution. These metrics give a better understanding of call volumes at specific periods of the day so you can scale appropriately
Quality – Quest maintains a strict adherence to ISO quality standards, including ISO 9001:2015, 13485:2016, 14001:2015
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