Privacy Policy

Last updated: November 5, 2026

This Privacy Policy describes how Quest International Inc. (“Quest,” “we,” “us”) collects, uses, and shares personal information when you visit questinc.com, submit a form on the site, or use QuestNet, our web-based service portal.

It applies to website visitors, QuestNet users, and people who contact us about field service, depot repair, installation, maintenance, or related OEM support. It also covers personal information about Quest employees and job applicants, described in the Employee and job applicant information section below. It does not cover customer equipment data handled under a separate service agreement.

Quest International provides post-sales service for medical device and technology OEMs, including depot repair, field service, warehousing, logistics, and customer care. Our main office is at 60-65 Parker, Irvine, CA 92618. Phone: (800) 231-6777. Privacy contact: privacy@questinc.com.

Information we collect

Information you give us on forms

Name, job title, company, email, and phone
Message or request details, such as equipment type, service need, or location
Any other fields on the form you complete

Submitting a form is voluntary. If you do not provide the fields we mark as required, we may not be able to respond or qualify the request.

Information in QuestNet

If your organization uses QuestNet, we collect and store:

Account details for authorized users, such as name, company, job title, business email, phone, and username
Contact details for site contacts, shipping recipients, and other people named in service requests
Service and asset records, such as service calls, repair history, equipment details, and notes that may include personal information
Records of activity in the portal, such as sign-ins and changes to service requests

Information collected automatically

Our web server may log technical data needed to deliver the page, such as IP address, browser type, date and time of the request, and the page requested. We use that data to operate and secure the site. We do not use it to build marketing profiles.

We do not use cookies, analytics cookies, advertising cookies, or similar tracking technologies on this website. We do not run a cookie banner because there are no non-essential cookies to accept or decline.

We do not intend this site for children under 16, and we do not knowingly collect their information.

How we use it

We do not use website form data to make solely automated decisions that produce legal or similarly significant effects.

Systems we use to store personal information

Microsoft Dynamics 365

When you submit a website form, we transfer the information you enter into Microsoft Dynamics 365, our customer relationship management system.

We use Dynamics to:

Store the inquiry as a lead or contact record
Assign it to sales or service staff
Track follow-up, notes, and status
Keep a record of the business relationship

Microsoft processes that data as our service provider. Dynamics may store data in the United States or other regions where Microsoft operates the service we use.

QuestNet

QuestNet is Quest’s proprietary web-based portal for service call tracking and asset management. We use it to store personal and customer information needed to deliver service.

We use QuestNet to:

Open and track service requests
Manage customer asset and equipment records
Coordinate depot repair, field service, and logistics
Share service status with authorized customer users

Access to QuestNet is limited to authorized Quest staff and the users your organization authorizes.

ERP system

We use an enterprise resource planning (ERP) system to manage orders, inventory, shipping, invoicing, and accounting. When an inquiry or service request becomes an order, contact and billing details for your organization may be stored there. The ERP provider processes that data as our service provider.

Across these systems, access inside Quest is limited to people who need it for sales, service, finance, or administration. We do not sell form submissions or customer records.

Who we share information with

We share personal information only as needed:

Microsoft, to host and operate Dynamics 365
Vendors that host or support QuestNet and our ERP system
Website and form vendors, to deliver the form to us
Email and communications tools, to reply to you
Professional advisers and authorities, when required by law or to protect Quest, our customers, or others
A buyer or successor, if we sell or reorganize the business, subject to this policy

We do not sell personal information. We do not share it for cross-context behavioral advertising. We do not use advertising or retargeting tags on this site.

How long we keep it

We keep form, CRM, QuestNet, and ERP records for as long as we are responding to your request or have an ongoing business relationship, then for a limited period for record-keeping, disputes, and legal obligations. Server logs are kept only as long as needed for security and operations.

Employee and job applicant information

This section applies to Quest employees, former employees, contractors, and job applicants. We may also give you a separate notice when we collect your information.

What we collect

Contact details and identifiers, such as name, address, phone, email, and employee ID
Application details, such as résumé, work history, education, references, and interview notes
Employment details, such as job title, department, schedule, compensation, benefits, performance, and training records
Payroll and tax details, such as Social Security number, tax forms, and bank account details for direct deposit
Employment eligibility records, such as government-issued identification
Emergency contacts and dependent details for benefits
System access and security logs for Quest systems, including QuestNet and our ERP system

How we use it

Recruit, hire, and onboard
Administer payroll, benefits, and leave
Manage performance, training, and workplace safety
Provide and secure access to Quest systems
Comply with employment, tax, and other legal obligations

Some of this information, such as Social Security numbers, government ID, and bank account details, is sensitive personal information under California law. We use it only for purposes the law permits, such as payroll, benefits, and verifying eligibility to work.

Who we share it with

We share employee and applicant information with payroll and benefits providers, HR and IT system vendors, background check providers where permitted and with notice, professional advisers, and government agencies when required by law. We do not sell or share it for advertising.

Retention and rights

We keep employee records for the length of employment and then for the periods required by employment, tax, and benefits laws. We keep applicant records for the period required by law. California employees and applicants have the rights listed under Your choices and rights. To make a request, contact privacy@questinc.com or Human Resources.

Your choices and rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Delete information, subject to exceptions
Opt out of sale or sharing, and of targeted advertising
Appeal a denial of a privacy request
Lodge a complaint with a regulator

To make a request, email privacy@questinc.com or write to Quest International Inc., 60-65 Parker, Irvine, CA 92618. We will verify the request before acting on it.

We do not respond to browser Do Not Track signals. Because this site does not use cookies or tracking technologies for advertising, there is no cookie preference center and no “Cookie Settings” link.

Security

We use access controls, vendor security reviews, and reasonable administrative and technical safeguards. No website, portal, or CRM transmission is completely secure.

International transfers

If you are outside the United States, your information will be processed in the United States, where Quest and our Dynamics environment are based. Where required, we use appropriate transfer safeguards with our vendors.

Changes to this policy

We review this policy at least once every 12 months, and sooner if we add a new form field, a new vendor or system, cookies or tracking, or a new use of CRM, QuestNet, or ERP data.

When we change it, we will:

Update the “Last updated” date at the top
Post the new version at this URL
Email people in our marketing or inquiry lists if the change is material
Ask for new consent if we start using data for a purpose you did not already agree to

If we later add cookies or analytics, we will update this policy first and add a cookie notice or banner before those tools run.

Older versions can be requested by email.

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