Operations

Job Type: Full-Time, Direct Hire

Travel: Up to 80%, including overnight travel

Benefits: Competitive Medical, Dental, and Vision benefits for full-time employees; 401K, Life Insurance, and other supplemental insurance options where applicable

Required: Detroit-area residence, valid driver’s license, reliable vehicle, hands-on electro-mechanical repair experience, diagnostic tool experience, travel readiness, temp-to-hire acceptance, and permanent U.S. work authorization

Mandatory Test: Human Performance Test

DO NOT APPLY UNLESS YOU CAN MEET THESE REQUIREMENTS

You must be located in the Detroit, MI area or within reliable field-service coverage distance
You must be able to travel up to 80%, including overnight travel
You must have a valid driver’s license
You must have a reliable personal vehicle available for work-related travel
You must be aligned with the $24.00 – $29.00 per hour pay range
You must have hands-on electro-mechanical troubleshooting, repair, maintenance, installation, or field service experience
You must have experience with diagnostic tools, with digital multimeter experience strongly preferred
You must be able to lift up to 50 lbs and complete the required Human Performance Test
You must be authorized to work permanently in the United States without current or future sponsorship

REQUIRED AUTO INSURANCE COVERAGE

This role requires use of a personal vehicle for work-related travel. Candidates must be able and willing to obtain and maintain the required auto insurance coverage:

$100,000 bodily injury liability per person
$100,000 property damage liability
$300,000 bodily injury liability per accident

WHY YOU’LL LIKE THIS ROLE

This is a hands-on field service role for someone who enjoys troubleshooting real equipment, working independently at customer sites, traveling regularly, and solving practical electro-mechanical problems. This is not an IT help desk, desktop support, networking, software-only, or customer-service-only position.

WHAT YOU’LL DO

Travel to customer sites throughout the Detroit, MI market and surrounding service areas
Install electro-mechanical equipment
Perform preventative maintenance on customer equipment
Troubleshoot equipment issues to the FRU, module, part, or component level
Repair or replace equipment components, assemblies, wiring, connectors, harnesses, boards, sensors, power supplies, or related parts
Use diagnostic/service tools, including digital multimeters and similar tools
Follow service procedures, technical documentation, work instructions, and safety requirements
Document service findings, parts used, repairs completed, and next steps
Communicate professionally with customers and internal teams
Support schedule changes, travel days, overtime, and customer-site expectations as needed

WHAT YOU BRING

At least 1 year of hands-on technical, electro-mechanical, equipment repair, field service, or related service experience
Experience servicing electro-mechanical products
Ability to troubleshoot equipment to the FRU-level
Familiarity with diagnostic/service tools, including digital multimeter or similar equipment
Comfort working with wiring harnesses, connectors, sensitive electronic components, assemblies, and related equipment
Strong mechanical and electrical troubleshooting ability
Strong customer communication skills
Ability to work independently in the field
Valid driver’s license and reliable personal vehicle
Travel readiness up to 80%, including overnight travel
Ability to lift up to 50 lbs
Permanent U.S. work authorization

THIS ROLE IS NOT A MATCH IF YOUR BACKGROUND IS MAINLY

IT help desk
Desktop support
Networking / NOC
Software-only work
Computer science-only work
Remote IT support
Retail tech support only
Academic or theoretical engineering with no applied repair experience
Customer service with no hands-on equipment service
Work with no diagnostic tools, no field travel, and no customer-site service

PREFERRED EXPERIENCE

Medical device service
Industrial equipment service
Diagnostic equipment service
Optical product experience
Hospital, lab, cleanroom, or controlled-environment service experience
Vacuum/pressure meter experience
Frequency counter experience
Digital multimeter experience
Command line or PowerShell familiarity
OEM equipment support
ISO, regulated, healthcare, or quality-controlled environment experience
Military technical training
Strong service documentation habits

COMPENSATION, OVERTIME, AND BENEFITS

Pay Range: $24.00 – $29.00 per hour
Overtime: Overtime eligible where applicable based on business need, travel, customer-site work, and applicable wage-and-hour requirements
Benefits: Competitive Medical, Dental, and Vision benefits for full-time employees
Additional Benefits: 401K, Life Insurance, and other supplemental insurance options where applicable
Employment Type: Full-Time, Direct Hire

Actual compensation is based on job-related factors, including skills, experience, technical background, field service experience, tool experience, travel readiness, and overall role alignment.

HIRING PROCESS

Resume review
Employment application review
Phone or virtual interview
Pay, travel, location, vehicle, license, and insurance confirmation
Technical experience and diagnostic tool review
Reference checks before offer where applicable
Human Performance Test
Background check, health check, and other required pre-employment steps

EQUAL OPPORTUNITY EMPLOYER

Quest International is an Equal Opportunity Employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable federal, state, and local laws.

About Quest International

Quest International has been delivering field service, depot repair, and technical support solutions for more than 40 years. We support customers across medical, industrial, and technical service environments and are known for hands-on problem solving, strong customer support, and dependable field execution.

Equal Opportunity Employer

Quest International is an Equal Opportunity Employer and considers all qualified applicants based on job-related qualifications, experience, and business needs.