Careers

Strategic Accounts Coordinator

COMPANY OVERVIEW: A career at Quest International means working in a dynamic and challenging professional environment with people who are committed to being a team and striving for quality performance. The medical and industrial imaging industries as well as the computing and IT industries have a bright and long term-future with endless opportunity. We're looking for energetic and imaginative people who are excited about participating in our success.

HOURS: Monday - Friday

REPORTING: Operations Department

POSITION SUMMARY: We are seeking an energetic and reliable Strategic Accounts Coordinator to perform day-to-day tasks. Strategic Accounts Coordinators provides and coordinates multi-departmental administrative and internal repair support. Maintains OEM accounts and strategic customer requirements.

BENEFITS: Quest International offers competitive Medical, Dental and Vision to all fulltime employees. Quest also offers 401K, Life Insurance and other supplemental insurance.

RESPONSIBILITIES

Provides administrative support for OEM and other strategic accounts, including preparation of correspondence, proposals and price quotations

Supports customers by issuing SO’s/RA’s, follows up with customers on quoted repair items and pending inquiries

Creates and organizes records of business correspondence using databases and other files related to operations and repair activity

Maintains pending and confirmed binders, creates, monitors, prepares pre-invoicing packets, and creates packing lists and air bills

Organizes, maintains and prepares a variety of reports related to repairs and operational activities, when applicable

Observes current procedures and recommends changes for greater efficiency

Provides internal support to Operations Department, managing delivery and shipment deadlines

Responsible for final process for quality check across multiple departments

Achieves and maintains customer satisfaction via OEM vendor scores

REQUIREMENTS:

Two years of experience servicing customers in computer industry, related field or equivalent work experience

Strong verbal, written, analytical, public relation and interpersonal skills

Proficiency in Microsoft Word, Microsoft Excel, and Windows Desktop Application

Ability to organize and prioritize work to meet deadlines

Job Submission Form

Quest Is An Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) Employer

At Quest International, we are committed to ensuring a workplace free of discrimination and harassment along with providing a safe and pleasant working environment for all employees to encourage good working relationships among employees.

Quest will endeavor to ensure that in the application of all company policies, practices and procedures, no discrimination takes place and that all employees enjoy equal access to opportunities within the organization. The basis of employment decisions is the individual merit of employees. Quest International will also endeavor to ensure that no sexual, racial or other harassment occurs in the workplace.

Quest is committed to achieving the following Equal Employment Opportunity (EEO) objectives:

To ensure all employees are treated fairly

To fully utilize and develop the potential of every employee

To keep all policies and procedures consistent with EEO principles

To augment employee morale and motivation by increasing staff confidence in the fairness of our human resource practices and access to employment opportunities

To ensure achievement of our objectives through our EEO program which includes the training of staff on EEO and related issue.

Quest is also committed to Affirmative Action Plan (AAP) objectives:

To proactively recruit, hire and promote women, minorities, disabled individuals and veterans

To promote diversity

To keep all policies and procedures consistent with AAP principles

To ensure achievement of our objectives, employees are trained on AAP practices

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Quest Is An Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) Employer

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