3rd Party Onsite Hardware Maintenance

Downtime equals lost revenue.
Trust Quest to keep you up and running.

ISO 27001:2022

Whether your IT hardware maintenance service model and OS challenges lie in procurement, asset management, or infrastructure consolidation, Quest International delivers a comprehensive solution with a single point-of-contact and a single onsite service contract for break fix services data center support. Quest can provide break fix service, or any other third party maintenance services on IT hardware, at a competitive monthly fee. We can supplement your current IT team, fill in regional gaps, or provide comprehensive, turnkey management of your entire IT data center infrastructure.

Onsite Break/Fix IMAC & Data Center Mgmt

Onsite Break/Fix IMAC & Data Center Mgmt

Our break fix repair and Install, Move, Add, and Change (IMAC) services dovetail neatly within our end-to-end approach to IT services — or as a standalone solution. Bottom line? Lower overall costs, higher productivity, and all-in-one accountability. As a third party maintenance provider, Quest also provides 24x7x365 core infrastructure management, as well as 24x7 infrastructure monitoring, response and remediation. Services includes patch management, data backup & recovery, managed security and more.

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Multi-Vendor Management

Supporting multiple vendor solutions and service agreements in IT environments is time-consuming and costly. As an experienced OEM alternative, Quest offers a single point-of-contact and a single service contract, with flexible Service Level Agreements and a brand-agnostic service approach.

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Full Life Cycle Support

From hardware planning & procurement through end-of-life, Quest can streamline and simplify support across your entire IT infrastructure while reducing overall costs. For extended product life or legacy solutions, Quest offers solutions that outperform OEM offerings. As a leading third-party maintenance provider, Quest provides world-class service for all major brands of computing and storage solutions.

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3rd Party Hardware Support

3rd Party Hardware Support

Quest International is a leading global provider of on-site and depot maintenance of Information Technology hardware products, from all the leading IT hardware manufacturers, including:

Cisco
Dell
EMC
Fujitsu
Hitachi
HP
IBM
Net App
Sun Oracle

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QuestNet℠

Asset management services through Quest help eliminate equipment drift, increase uptime, validate service levels, and manage warranty expiration dates. That’s why Quest developed QuestNet, a cloud-based asset management and service tracking tool, enabling you with total visibility and real-time access to your equipment and service status from any Internet connected computer or mobile device.

Inventory management
Service tracking
On-line hardware resource management
Up-time management
Infrastructure visibility
Pro-active OEM agnostic service
In-warranty and out-of-warranty resource management
Lifecycle management & service life extension

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Commitment to Quality

Since 1982, Quest International has delivered the highest standards of quality in our services, products, and solutions. Our commitment is backed by continuous improvement through education, training, teamwork, and innovation, and demonstrated by internationally-recognized quality certifications:

Quest USA

ANSI.ESD-S20.20-2014