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OEM Services

Logistics

Bridge the gap between request and fulfillment more efficiently. Any stage in your supply chain, forward or reverse.
Fourth-Party Logistics (4PL)

Many corporations are now looking to outsource to a single partner who will assess, design, build, run and measure integrated comprehensive supply chain solutions on their behalf. This evolution in supply chain outsourcing is Fourth-party Logistics or 4PL. As a 4PL partner, Quest focuses on the design and execution of business processes and oversight of the moving parts of a business' supply chain. Quest assembles and manages all resources, capabilities and technology of an OEM's Supply Chain and its array of providers.

Fourth party logistics services include:
Control tower & service network management
Business planning
Change management
Project management
Inbound, outbound & reverse logistics management

Third Party Logistics (3PL)

As a third-party logistics partner—Quest manages warehousing and shipping products on behalf of the device manufacturer. With Quest partnership, your logistics needs will be delivered with transparency, traceability and dependability. Third-party logistics outsourcing is a common business practice for companies looking to augment their current logistics operations, or outsource specific processes.

Third party logistics services include:
Integrating operations
Warehousing
Transportation services
Cross-docking
Inventory management
Packaging
Freight forwarding

Reverse Logistics

Reverse logistics provides one of the biggest operational challenges for OEMs. Quest has the expertise, the systems, and the industry experience to ensure that your business doesn't forfeit value as goods flow back from your customers. Quest Reverse Logistics services can help your internal product support team with a number of services that help hold down costs as you expand into new geographies or markets, reduce administrative burdens during volatile staffing periods or optimize overall operational efficiency.

Return center operations
Return-to-vendor management
Product recall management
Test, repair and refurbishment for resale
Product recycling and regulatory-compliant disposal

Supply Chain Logistics

Quest’s supply chain logistics services helps companies manage their products and parts with traceability in compliance to regulatory requirements. Quest’s global depot and logistics centers become an extension of our customer’s facilities, allowing them to make real time business decisions from anywhere in the world that impact their own supply chain as well as their customer’s experience.

Inventory Management
Parts Management
Environmentally Controlled
Regulatory Compliance / Traceability

Forward Logistics

As a flexible, scalable services company – Quest can respond quickly to your changing needs, and provide the additional bandwidth or expertise necessary to bridge gaps in your internal resources. Some of Quest's forward logistics services include:

Direct order fulfillment
Consigned products or parts shipment
Packaging of bulk material parts
Label replacements on cartons, pallets and piece parts

Warehousing

Quest's global warehousing capabilities give you the flexibility and freedom to deliver your products to customers, or to receive returned products from them, efficiently and cost-effectively. Our global network and resources put our warehouse facilities and your inventory – including parts and product – close to your customers. That helps reduce shipping time and expense, while speeding fulfillment in both directions along the supply chain.

Inventory management
Security and confidentiality
Environmental controls
Customs clearance
Regulatory compliance

Commitment to Quality

In our continuing commitment to quality, Quest works diligently to maintain current ISO certifications: ANSI.ESD-S20.20-2014 • ISO 9001:2008 Registered • ISO 13485:2003 Registered ISO 14001:2004 Registered • EASA Part-145 Approval

Global Footprint

Quest has far reaching locations worldwide to serve our customer's depot services and logistics needs. Covering 6 continents and 26 countries, leverage Quest to expand your service areas rapidly and efficiently.

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