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IT Managed Services

Cybersecurity &
Ransomware Prevention

Trust Quest to Keep You and Your Customer's Vital Data Secure

Quest Cybersecurity Services

Ransomware is increasing at an alarming rate. According to a recent HealthImaging article, “…This year, the ransomware market is projected to earn as much as $1 billion a year—a dramatic increase from only $24 million in 2016. Additionally, the $50 value per medical record vastly outweighs the value of other stolen information. Email information, for example, is sold for about $5 per account…” To read more, click here.

Current Ransomware Statistics

• A company is hit with ransomware every 40 seconds
• 3 in 5 malware payloads were ransomware in Q1 2017
• 15% or more of businesses in the top 10 industry sectors have been attacked
• 71% of companies targeted by ransomware attacks have been infected
• 1 in 5 businesses that paid the ransom never got their files back
• 72 percent of infected businesses lost access to data for two days or more
• More than 70% companies have no cybersecurity plan
• 1/3 experiences 5 days or longer downtime

All companies, organizations, or government agencies are vulnerable to a cyber-attack.  Cyber-attacks, like ransomware takeovers, are becoming more frequent. While nothing can guarantee 100% protection - Quest IT Managed Services can give you peace of mind. Every organization has vulnerabilities in their IT protection plan, but Quest can provide the focus, depth, and security services to help close these gaps in today’s increasingly risky IT environment. According to a CSO Online article dated Jan 23, 2018, "Cyber crime damage costs to hit $6 trillion annually by 2021... Cyber crime will more than triple the number of unfilled cybersecurity jobs, which is predicted to reach 3.5 million by 2021." To read more about these findings, click here.

There are two key elements to maintaining your operational readiness against a cyber security threat:

    Visibility – Being able to find, identify and see “into” all of the endpoints (devices) on your corporate network in real-time
    Control – Assessing the situation, maintaining the staff, skills, and tools to react and respond

Much has been written about threats and tools — but the bottom line is being able to detect something questionable is happening and then quickly addressing the problem. At a minimum, your company must have: virus, malware protection, intrusion detection and protection. Attacks target: hardware, firmware, wearables, BYOD devices, 'Internet of Things' devices and infect through API’s, in addition to employee systems, cloud services, or e-mails. Such attacks include: malware, ransomware, and denial of service (DOS) attacks.

Most enterprises will be attacked or incur some cyber security issues every year, but Quest International can help your company prepare.  It makes sense to have your IT Managed Services provider also provide you IT security services on the devices they already manage. IT Security now requires more resources and more skills. As sophisticated as IT breaches have become, some of the most practical solutions are quite simple.  However, these solutions require constant attention and monitoring of employees, devices, and IT systems.  The problem is companies have IT staff fixing IT infrastructure problems and end-user issues, all while working on internal projects. Without an “eyes-on” approach by skilled IT security professionals, you're leaving your company vulnerable to IT security breaches.

To be protected (nothing offers 100% protection) you need dedicated IT security staff, or an IT Managed Services Provider like Quest, which has a dedicated security staff and security protection tools.

Typical IT security weaknesses include:

• Employees
• Network endpoints
• Malware and virus attacks
• Highly specialized attacks

Quest's IT professionals know how to architect a plan that isn’t overkill, but provides a comprehensive approach to keeping you operating under most scenarios. Store and backup data in the most secure ways possible, manage risk and eliminate the need for less secure on-premises servers. Our backup and disaster recovery configurations are scalable and can be designed to serve multiple platforms across multiple vendor or data center environments supporting almost any device.

24×7 Remote Infrastructure Monitoring / Management
Quest's 24×7 Remote IT Monitoring and Management (RIMM) services support your IT assets across the enterprise for a fixed monthly fee. Different than most managed service providers (MSPs), Quest does not operate in a break/fix support environment that is unpredictable and unsustainable. An assigned Client Service Advisor monitors and supports your systems 24×7, proactively manages your IT infrastructure with security policy administration, backup management, event log monitoring, patch management, server and availability monitoring, and IT asset inventory.

Quest Backup and Disaster Recovery Services
The affordable Quest Backup and Disaster Recovery (BDR) platform offers a comprehensive solution to address on-premise backup or remote backup needs. Disaster recovery and business continuity planning are dynamic processes that help companies prepare for disruptive events. Cable cuts, power outages, IT staff errors, equipment failures and inclement weather are some of the things that can bring your enterprise to a stop.  Create a fully duplicated set of files, folders, applications and server instances.

Most companies that get breached aren’t even aware until it's already too late. The stealthy attacker does not want you to know that they have accessed or are altering your data. The median time to discover a breach is typically measured in months. Should a breach occur, most organizations are embarrassed to have customers or law enforcement inform them of a violation. Well-prepared companies have a breach response plan outlined and tested. Partner with Quest to develop a protection plan today.

Cybersecurity Assessments

Until now you had to be an IT security expert in order to manage even basic IT security services. All that changes with the Quest Network Detective Security Assessment Module. With the Security Assessment Module, all you need to do is run the Network Detective non-invasive data collector on your domain server. Then, let the Quest Network Detective’s proprietary data analyzer crunch the network data and produce a baseline set of network security reports. Quest offers this as either a stand-alone, one-time IT security assessment, or as part of a regularly-scheduled managed security service.

Your IT Security Assessment will consist of the following elements:

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