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IT Services

Sun Oracle Onsite IT Support & Hardware Services

When it comes to third party Sun Oracle maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original Sun Oracle warranty and are trying to determine whether to renew your contract with the OEM, or if you are working to discover how you will support your End of Service Life (EOSL) Sun Oracle equipment, you should speak with the experts at Quest. Our Sun Oracle onsite extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider.

Quest International enables users of Sun Oracle data storage equipment to maximize their Return on Investment by managing the cost of ownership with a Sun Oracle extended warranty. With Quest, you can extend the service life of your hardware with a Sun Oracle warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current Sun Oracle IT equipment before you are ready to refresh your systems. Quest also provides aftermarket hardware support and warranty extensions of other Host Systems like Cisco, EMC, NetApp, HP, IBM, Hitachi and Dell.

Your Sun Oracle warranty covered equipment should not dictate the End of Life of your Sun Oracle hardware.

By outsourcing your Sun Oracle server management, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global Sun Oracle hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible Sun Oracle server maintenance services, and repairs on Oracle storage for companies across the globe.

Sun Oracle Warranty Value Add

Quest International provides an end-to-end life cycle solution for all your Sun Oracle warranty hardware needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your Sun Oracle hardware environment.

Global Sun Oracle Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for Sun Oracle express service computing and storage solutions. When you have a IT hardware maintenance issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in supporting Sun Oracle hardware – but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your Sun Oracle hardware infrastructure. The QuestNet℠ interface streamlines IT maintenance by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet℠, businesses can focus on the things that matter most: up time, customer satisfaction, productivity, and growth. For more information on how we can assist with your Sun Oracle requirements, contact Quest today.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services are provided
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

Supported Sun Oracle Hardware

Sun Classic SPARC & Ultra Servers Sun SPARC Enterprise M Servers Sun Blade Servers
Sun SPARC 1 (4/60) Sun SPARC Enterprise M3000 Sun Blade 100
Sun SPARC 1+ (4/65) Sun SPARC Enterprise M4000 Sun Blade 150
Sun SPARC 2 (4/75) Sun SPARC Enterprise M5000 Sun Blade 1000
Sun SPARC IPC (4/40) Sun SPARC Enterprise M8000 Sun Blade 1500
Sun SPARC IPX (4/50) Sun SPARC Enterprise M9000 Sun Blade 2000
Sun SPARC 5 Sun Fire T Servers Sun Blade 2500
Sun SPARC 10 Sun SPARC Enterprise T1000 Sun Blade T6300 / T6320
Sun SPARC 20 Sun SPARC Enterprise T2000 Sun Blade T6340
Sun SPARC 1000/E Sun SPARC Enterprise T5120 Sun Blade X6220 / X6240
Sun SPARC 2000/E Sun SPARC Enterprise T5140 Sun Blade X6250
Sun Ultra 1 Sun SPARC Enterprise T5220 Sun Blade X6270 M2
Sun Ultra 2 Sun SPARC Enterprise T5240 Sun Blade X6270
Sun Ultra 5 Sun SPARC Enterprise T5440 Sun Blade X6275 M2
Sun Ultra 10 Sun SPARC T3-1/T3-2/T3-4 Sun StorEdge Arrays
Sun Ultra 20/25 Sun SPARC T4-1/T4-2/T4-4 Sun StorEdge 3510 FC
Sun Ultra 30 Sun Fire V Servers Sun StorEdge 6130
Sun Ultra 40/45 Sun Fire V60x Sun Storage J4200
Sun Ultra 60 Sun Fire V65x Sun Storage J4400
Sun Ultra 80 Sun Fire V100 Sun Storage J4500
Sun Enterprise Servers Sun Fire V120 / V125 Sun StorageTek 2510
Sun Enterprise 220R/420R Sun Fire V210 / V215 Sun StorageTek 2530
Sun Enterprise 250/450 Sun Fire V240 / V245 Sun StorageTek 2540
Sun Enterprise E3000 Sun Fire V440 / V445 Sun StorageTek 6140
Sun Enterprise E3500 Sun Fire V480 / V490 Sun StorageTek 6540
Sun Enterprise E4000 Sun Fire V880 / V890 Sun StorEdge 3120
Sun Enterprise E4500 Sun Fire V1280 / V1290 Sun StorEdge 3310
Sun Enterprise E5000 Sun Fire X Servers Sun StorEdge 3320
Sun Enterprise E5500 Sun Fire X2100 Sun StorEdge 3511 FC
Sun Enterprise E6000 Sun Fire X2100 M2 Sun StorEdge 3910
Sun Enterprise E6500 Sun Fire X2200 Sun StorEdge 6020 / 6120
Sun Enterprise 10000 Sun Fire X2250 Sun StorEdge 6130
Sun Fire Servers Sun Fire X2270 Sun StorEdge 6320
Sun Fire 280R Sun Fire X2270 M2 Sun StorEdge 6910
Sun Fire E2900 Sun Fire X4100 Sun StorEdge 6920
Sun Fire 3800 Sun Fire X4100 M2 Sun StorEdge 9970 / 9980
Sun Fire 4800 Sun Fire X4140 Sun StorEdge 9985
Sun Fire 4810 Sun Fire X4150 Sun StorEdge 9990
Sun Fire 4900 Sun Fire X4170 Sun StorEdge A1000
Sun Fire 6800 Sun Fire X4170 M2 Sun StorEdge A3500
Sun Fire 6900 Sun Fire X4200 Sun StorEdge A5000
Sun Fire 12K Sun Fire X4200 M2 Sun StorEdge A5100
Sun Fire 15K Sun Fire X4240 Sun StorEdge A5200
Sun Fire 20K Sun Fire X4250 Sun StorEdge D1000
Sun Fire 25K Sun Fire X4270 Sun StorEdge D2
Sun Netra Servers Sun Fire X4270 M2 Sun StorEdge D240
Sun Netra 20 Sun Fire X4275 Sun StorEdge S1
Sun Netra 120 Sun Fire X4440 Sun StorEdge T3
Sun Netra 210 Sun Fire X4450  
Sun Netra 240 Sun Fire X4470  
Sun Netra 1280 / 1290 Sun Fire X4500  
Sun Netra 1290 Sun Fire X4540  
Sun Netra T1 100/T1 105 Sun Fire X4600  
Sun Netra T1 AC200 Sun Fire X4640  
Sun Netra T1 DC200    
Sun Netra T 1100    
Sun Netra T 1120 / T 1125    
Sun Netra T 1400 / T 1405    
Sun Netra T5220    
Sun Netra X1    

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