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IT Services

NetApp Onsite IT Support & Hardware Services

When it comes to third party NetApp maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original NetApp warranty and are trying to determine whether to renew your contract with NetApp, or if you are working to discover how you will support your End of Service Life (EOSL) NetApp equipment, you should speak with the experts at Quest. Our NetApp onsite maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest also provides aftermarket hardware support of other Host Systems like Cisco, EMC, HP, IBM, Hitachi and Dell.

Quest International enables users of NetApp equipment to maximize their Return on Investment by managing the cost of ownership with a NetApp extended warranty. With Quest, you can extend the service life of your hardware with a NetApp warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract.

In the past, restrictive post-warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current NetApp IT equipment before you are ready to refresh your systems.

Your NetApp warranty covered equipment should not dictate the End of Life of your NetApp hardware.

By increasing the life-cycle of you NetApp IT equipment, you maximize your ROI and reduce additional capital expenditures. Take advantage of Quest's Global NetApp hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible NetApp server repair services, and maintenance on NetApp storage for companies across the globe.

NetApp Warranty Value Add

Quest International provides an end-to-end life-cycle solution for all your NetApp IT warranty hardware needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your NetApp hardware environment.

Global NetApp Server Repair & Storage Support

As a leading third-party maintenance provider, Quest provides world-class NetApp support and repair solutions. When you have a IT hardware problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in NetApp hardware support – but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your IT infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most; uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your NetApp requirements, contact Quest today.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services are provided.
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

NetApp Supported Hardware

NetApp F Series Description
F720 NetApp F720 Base Filer
F740 NetApp F740 Base Filer
F760 NetApp F760 Base Filer
F810 NetApp F810 Base Filer
F810c NetApp F810 Base Filer Clustered
F820 NetApp F820 Base Filer
F820c NetApp F820 Base Filer Clustered
F825 NetApp F825 Base Filer
F825C NetApp F825 Base Filer Clustered
F840 NetApp F840 Base Filer
F840C NetApp F840 Base Filer Clustered
F85 NetApp F85 Base Filer
F87 NetApp F87 Base Filer
F880 NetApp F880 Base Filer
F880c NetApp F880 Base Filer Clustered
NetApp FAS Series Description
FAS 920 NetApp FAS920 Base Filer
FAS 940 NetApp FAS940 Base Filer
FAS 960 NetApp FAS960 Base Filer
FAS 960C NetApp FAS960 Base Filer Clustered
FAS 250 NetApp FAS250 Base Filer
FAS 270 NetApp FAS270 Base Filer
FAS 270C NetApp FAS270 Base Filer Clustered
FAS 2020 NetApp FAS2020 Base Filer
FAS 2020C NetApp FAS2020 Base Filer Clustered
FAS 2040 NetApp FAS2040 Base Filer
FAS 2040C NetApp FAS2040 Base Filer Clustered
FAS 2050 NetApp FAS2050 Base Filer
FAS 2050C NetApp FAS2050 Base Filer Clustered
FAS 3020 NetApp FAS3020 Base Filer
FAS 3020C NetApp FAS3020 Base Filer Clustered
FAS 3040 NetApp FAS3040 Base Filer
FAS 3040C NetApp FAS3040 Base Filer Clustered
FAS 3050 NetApp FAS3050 Base Filer
FAS 3050C NetApp FAS3050c Base Filer Clustered
FAS 3140 NetApp FAS3140 Base Filer
FAS 3140C NetApp FAS3140 Base Filer Clustered
FAS 3160 NetApp FAS3140 Base Filer
FAS 3160C NetApp FAS3140 Base Filer Clustered
FAS 3170 NetApp FAS3170 Base Filer
FAS 3170C NetApp FAS3170 Base Filer Clustered
FAS 3070 NetApp FAS3070 Base Filer
FAS 3070C NetApp FAS3070 Base Filer Clustered
FAS 6030 NetApp FAS6030 Base Filer
FAS 6030C NetApp FAS6030 Base Filer Clustered
FAS 6040 NetApp FAS6040 Base Filer
FAS 6040C NetApp FAS6040 Base Filer Clustered
FAS 6070 NetApp FAS6070 Base Filer
FAS 6070C NetApp FAS6070 Base Filer Clustered
FAS 6080 NetApp FAS6080 Base Filer
FAS 6080C NetApp FAS6080 Base Filer
R150 NetApp R150 NearStore
R200 NetApp R200 NearStore
IBM Branded N Series Machine Type
N3300 2859-A10/A20
N3600 2862-A10/A20
N3700 2863-A10/A20
N5200 2864-A10/A20
N5300 2869-A10/A20
N5500 2865-A10/A20
N5600 2868-A10/A20
N6040 2858-A10/A20
N6060 2858-A12/A22
N6070 2858-A11/A21
N7600 2866-A10/A20
N7700 2866-A11/A21
N7800 2867-A10/A20
N7900 2867-A11/A21

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