- OEM Services
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When it comes to business to business third party HP on site maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original HP IT warranty and are trying to determine whether to renew your contract with HP, or if you are working to discover how you will support your End of Service Life (EOSL) HP equipment, you should speak with the experts at Quest. Our HP extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest offers HP server and storage services for all major models, including Proliant and Integrity (Itanium) hardware.
Quest International provides service on HP IT hardware only, and does not offer consumer support for Hewlett Packard laptops, PCs or printers.
Quest International enables users of HP servers and data storage equipment to maximize their Return on Investment by managing the cost of ownership with an HP extended warranty. With Quest, you can extend the service life of your hardware with a HP warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like NetApp, SUN Oracle, IBM, EMC and Dell.
In the past, restrictive HP post-warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the hardware you are currently using. You may have even been forced into replacing your current HP IT equipment before you are ready to refresh your systems.
Your HP warranty should not dictate the End of Life of your HP hardware.
By increasing the lifespan of your HP hardware, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global HP hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible HP server support, and maintenance on HP storage for companies across the globe.
Quest International provides an end-to-end life cycle solution for all your HP hardware and server maintenance needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your IT requirements, contact Quest today.
As a leading third-party maintenance provider, Quest provides world-class service for professional computing and storage solutions. When you have a problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in HP hardware support – but many other major OEMs as well.
Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.
Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your HP IT infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth.
|Principle Coverage Period
Hours during which contracted services are provided.
8am-5pm (local time)
8am-5pm (local time)
|Telephone response time||Immediate||Immediate||Immediate||Immediate|
|Onsite Product Support
Hours during which services are provided for HW support
|24x7x365||24x7x365||Same Business Day
8am-5pm (local time)
|Next Business Day
8am-5pm (local time)
|Product On-site Response Time
|2 Hour||4 Hour||6 Hour||Next Business Day|
|HP 9000 Servers|
|HP 9000 Workstations|
|HP 9000 A-L-N-class|
|HP 9000 K-class|
|HP 9000 D-class|
|HP 9000 rp3410/3440/4410/4400|
|HP 9000 rp7405/7410/7420/7440|
|HP 9000 rp8400/8420/8440|
|HP 9000 Superdome PA-RISC|
|HP DS series|
|HP ES series|
|HP GS series|
|Compaq DS series|
|Compaq ES series|
|Compaq GS series|
|Compaq AlphaServer series|
|DIGITAL AlphaServer series|
|DIGITAL Server 3000/5000/7000 series|
|DIGITAL AXP 2000/3000/4000/7000/10000 Server series|
|DEC VAX series Servers (VMS / OpenVMS)|
|VAX 7000/10000 Server series|
|VAX 8000 Server series|
|VAX 6000 Server series|
|VAX 4000 Server series|
|VAXstation 4000 series|
|MicroVAX 3100 Server series|
|VAX 11/780 – 11/785|
|DEC PDP series Servers (RSTS)|
|HP Integrity Servers (Itanium)|
|HP Integrity rx1600/1620|
|HP Integrity rx2600/2620/2660|
|HP Integrity rx2800 i2|
|HP Integrity rx3600/6600|
|HP Integrity rx4610/4640|
|HP Integrity rx5670|
|HP Integrity rx7620/7640|
|HP Integrity rx8620/8640|
|HP Workstations: J Class, C Class, B Class, 700 Series|
|HP Integrity Superdome sx1000|
|HP Integrity Superdome sx2000|
|HP Integrity Blade Servers BL860c/870c/890c|
|HP ProLiant Servers|
|HP ProLiant SL, DL, ML & BL series
BL460c, DL20, DL970, DL980 G7, DL380, DL380P, DL480, DL580, HPE SB
|Legacy Compaq ProLiant: 1850R, 5500, 7000, 8500, etc.|
|BladeSystems C3000, C7000 Enclosures|
|HP 3000 Servers|
|HP 3000 9×7|
|HP 3000 9×8|
|HP 3000 9×9|
|HP 3000 A-class|
|HP 3000 N-class|
|HP Tape Libraries|
|MSL8XXX, MSL6XXX, MSL5XXX, MSL4XXX, MSL2XXX, TL-series and TZ-series|
|HP Disk Arrays|
|HP StorageWorks Enterprise Virtual Array (‘EVA’) Series: 3000, 4000, 5000, 6000, 8000 series|
|HP StorageWorks Modular Storage Array (‘MSA’) Series: 20, 30, 50, 500, 1000, 1500|
|Legacy CI, DSSI and SCSI Series: HSJ, HSZ, HSD, HSG|
|HP VA Series: 7XXX, 74XX|
|HP XP (‘HDS’) Series: 48, 128, 512, 1024, 10000, 12000, 20000, 24000|