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IT Services

HP Onsite IT Support & Hardware Services

When it comes to business to business third party HP on site maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original HP IT warranty and are trying to determine whether to renew your contract with HP, or if you are working to discover how you will support your End of Service Life (EOSL) HP equipment, you should speak with the experts at Quest. Our HP extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest offers HP server and storage services for all major models, including Proliant and Integrity (Itanium) hardware.

Quest International provides service on HP IT hardware only, and does not offer consumer support for Hewlett Packard laptops, PCs or printers.

Quest International enables users of HP servers and data storage equipment to maximize their Return on Investment by managing the cost of ownership with an HP extended warranty. With Quest, you can extend the service life of your hardware with a HP warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like NetApp, SUN Oracle, IBM, EMC and Dell.

In the past, restrictive HP post-warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the hardware you are currently using. You may have even been forced into replacing your current HP IT equipment before you are ready to refresh your systems.

Your HP warranty should not dictate the End of Life of your HP hardware.

By increasing the lifespan of your HP hardware, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global HP hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible HP server support, and maintenance on HP storage for companies across the globe.

HP Warranty Value Add

Quest International provides an end-to-end life cycle solution for all your HP hardware and server maintenance needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your IT requirements, contact Quest today.

Global HP Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for professional computing and storage solutions. When you have a problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in HP hardware support – but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your HP IT infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services are provided.
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

HP Hardware Supported

HP 9000 Servers
HP 9000 Workstations
HP 9000 A-L-N-class
HP 9000 K-class
HP 9000 D-class
HP 9000 rp3410/3440/4410/4400
HP 9000 rp7405/7410/7420/7440
HP 9000 rp8400/8420/8440
HP 9000 Superdome PA-RISC
HP/Compaq/DEC AlphaServers
HP DS series
HP ES series
HP GS series
Compaq DS series
Compaq ES series
Compaq GS series
Compaq AlphaServer series
DIGITAL AlphaServer series
DIGITAL Server 3000/5000/7000 series
DIGITAL AXP 2000/3000/4000/7000/10000 Server series
DEC VAX series Servers (VMS / OpenVMS)
VAX 7000/10000 Server series
VAX 8000 Server series
VAX 6000 Server series
VAX 4000 Server series
VAXstation 4000 series
MicroVAX 3100 Server series
VAX 11/780 – 11/785
VAX 8600/50
MicroVax II
DEC PDP series Servers (RSTS)
DEC PDP-11/23
DEC PDP-11/34
DEC PDP-11/44
DEC PDP-11/70
DEC PDP-11/73
DEC PDP-11/84
DEC PDP-11/94
HP Integrity Servers (Itanium)
HP Integrity rx1600/1620
HP Integrity rx2600/2620/2660
HP Integrity rx2800 i2
HP Integrity rx3600/6600
HP Integrity rx4610/4640
HP Integrity rx5670
HP Integrity rx7620/7640
HP Integrity rx8620/8640
HP Workstations: J Class, C Class, B Class, 700 Series
HP Integrity Superdome sx1000
HP Integrity Superdome sx2000
HP Integrity Blade Servers BL860c/870c/890c
HP ProLiant Servers
HP ProLiant SL, DL, ML & BL series
BL460c, DL20, DL970, DL980 G7, DL380, DL380P, DL480, DL580, HPE SB
Legacy Compaq ProLiant: 1850R, 5500, 7000, 8500, etc.
BladeSystems C3000, C7000 Enclosures
HP 3000 Servers
HP 3000 9×7
HP 3000 9×8
HP 3000 9×9
HP 3000 A-class
HP 3000 N-class
HP Tape Libraries
MSL8XXX, MSL6XXX, MSL5XXX, MSL4XXX, MSL2XXX, TL-series and TZ-series
HP Disk Arrays
HP StorageWorks Enterprise Virtual Array (‘EVA’) Series: 3000, 4000, 5000, 6000, 8000 series
HP StorageWorks Modular Storage Array (‘MSA’) Series: 20, 30, 50, 500, 1000, 1500
Legacy CI, DSSI and SCSI Series: HSJ, HSZ, HSD, HSG
HP VA Series: 7XXX, 74XX
HP XP (‘HDS’) Series: 48, 128, 512, 1024, 10000, 12000, 20000, 24000

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