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IT Services

Hitachi Onsite IT Support & Hardware Services

When it comes to third party Hitachi maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original Hitachi warranty and are trying to determine whether to renew your contract with Hitachi, or if you are working to discover how you will support your End of Service Life (EOSL) Hitachi equipment, you should speak with the experts at Quest. Our Hitachi extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest also provides aftermarket hardware support of other Host Systems like like EMC, NetApp, HP, SUN Oracle, IBM, and Dell.

Quest International enables users of Hitachi data storage equipment to maximize their ROI by efficiently managing the cost of ownership with a Hitachi extended warranty. With Quest, you can extend the service life of your hardware with a Hitachi warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the Hitachi hardware you are currently using. You may have even been forced into replacing your current Hitachi IT equipment before you are ready to refresh your systems.

Your Hitachi warranty covered equipment should not dictate the End of Life of your Hitachi hardware.

By increasing your Hitachi onsite hardware maintenance, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global Hitachi hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible Hitachi server repair services, and maintenance on Hitachi storage for companies across the globe.

Hitachi Warranty Value Add

Quest International provides an end-to-end life-cycle solution for all your Hitachi post-warranty extension needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue hardware support until you are ready to refresh your Hitachi environment.

Global Hitachi Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for Hitachi computing and storage solutions. When you have a Hitachi hardware issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in Hitachi hardware support – but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your Hitachi infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your Hitachi requirements, contact Quest today.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services
are provided
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

Hitachi Products Serviced

itachi 9570V 9570V Base Unit(RK) w/1 controller
Hitachi 9580V 9580V Base Unit(RKH) w/2 controllers 4 FC ports
Hitachi 9585V 9585V Base Unit(RKHE) w/2 controllers 4 FC ports
Hitachi 9910 Multi-Cabinet Disk Controller
Hitachi 9960 Multi-Cabinet Disk Controller
Hitachi 9970 Multi-Cabinet Disk Controller
Hitachi 9970 Multi-Cabinet Disk Controller
Hitachi 9980 Multi-Cabinet Disk Controller
Hitachi USP100 Disk Control Frame
Hitachi USP600 Disk Control Frame
Hitachi USP1100 Disk Control Frame
Hitachi NSC55 Disk Control Frame
Hitachi USPV Disk Control Frame
Hitachi USPVM Disk Control Frame
Hitachi AMS200 AMS200 Base Unit(RKS)
Hitachi AMS500 AMS500 Base Unit(RKM)
Hitachi AMS1000 AMS1000 Base Unit(RKH)
Hitachi AMS2100 AMS2100 Base
Hitachi AMS2300 AMS2300 Base
Hitachi AMS2500 AMS2500 Base
Hitachi XP256 XP256 Disk Control Frame
Hitachi XP48 XP48 Disk Control Frame
Hitachi XP512 XP512 Disk Control Frame
Hitachi XP128 XP128 Disk Control Frame.
Hitachi XP1024 XP1024 Disk Control Frame
Hitachi XP1000 XP10000 Disk Control Frame
Hitachi XP12000 XP12000 Disk Control Frame
Hitachi XP24000 HP XP24000 DKC Disk Control Frame
Hitachi 9910 Sun SE9910 Control Frame
Hitachi 9960 Sun SE9960 Control Frame
Hitachi 9970 Sun SE9970 Control Frame
Hitachi 9980 Sun SE9980 Control Frame
Hitachi 9985 Sun SE9985 Control Frame
Hitachi 9985V Sun SE9985V Control Frame
Hitachi 9990 Sun SE9990 Control Frame

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