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IT Services

Fujitsu Onsite IT Support & Hardware Services

When it comes to third party Fujitsu maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original Fujitsu warranty and are trying to determine whether to renew your contract with Fujitsu, or if you are working to discover how you will support your End of Service Life (EOSL) Fujitsu equipment, you should speak with the experts at Quest. Our Fujitsu onsite maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest also provides aftermarket hardware support of other Host Systems like like Cisco, EMC, NetApp, HP, IBM, Hitachi and Dell.

Quest International enables users of Fujitsu data storage equipment to maximize their Return on Investment by managing the cost of ownership with a Fujitsu extended warranty. With Quest, you can extend the service life of your hardware with a Fujitsu warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the Fujitsu hardware you are currently using. You may have even been forced into replacing your current Fujitsu IT equipment before you are ready to refresh your systems.

Your Fujitsu warranty covered equipment should not dictate the End of Life of your Fujitsu hardware.

By increasing your Fujitsu hardware maintenance, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global Fujitsu hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible Fujitsu server repair services, and maintenance on Fujitsu storage for companies across the globe.

Fujitsu Warranty Value Add

Quest International provides an end-to-end lifecycle solution for all your Fujitsu post-warranty extension needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment.

Global Fujitsu Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for Fujitsu computing and storage solutions. When you have an Fujitsu hardware maintenance issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in supporting Fujitsu hardware support – but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your Fujitsu infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your Fujitsu requirements, contact Quest today.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services
are provided
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

Supported Fujitsu Hardware

Fujitsu–Entry Level
Fujitsu PRIMEPOWER 100 (PP 100)
Fujitsu PRIMEPOWER 200 (PP 200)
Fujitsu PRIMEPOWER 250 (PP 250)
Fujitsu PRIMEPOWER 400 (PP 400)
Fujitsu PRIMEPOWER 450 (PP 450)
Fujitsu–Midrange Class
Fujitsu PRIMEPOWER 600 (PP 600)
Fujitsu PRIMEPOWER 650 (PP 650)
Fujitsu PRIMEPOWER 800 (PP 800)
Fujitsu PRIMEPOWER 850 (PP 850)
Fujitsu–Enterprise Class
Fujitsu PRIMEPOWER 900 (PP 900)
Fujitsu PRIMEPOWER 1000 (PP 1000)
Fujitsu PRIMEPOWER 1500 (PP 1500)
Fujitsu PRIMEPOWER 2000 (PP 2000)
Fujitsu PRIMEPOWER 2500 (PP 2500)

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