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IT Services

EMC Onsite IT Support & Hardware Services

When it comes to third-party EMC maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original EMC warranty and are trying to determine whether to renew your contract with EMC, or if you are working to discover how you will support your End of Service Life (EOSL) EMC equipment, you should speak with the experts at Quest. Our extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest International does not provide support for E-MC Electrical Services.

Quest International enables users of EMC data storage equipment to maximize their Return on Investment by managing the cost of ownership with an EMC extended warranty. With Quest, you can extend the service life of your hardware with a EMC warranty extension or maintenance contract — and achieve significant savings over the OEM’s extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like EMC, NetApp, HP, SUN Oracle, IBM, Hitachi and DELL.

In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current EMC server or storage before you are ready to refresh your hardware. Quest offers extensive and flexible EMC server repair services, and maintenance on IT storage for companies across the globe.

Your EMC warranty covered equipment should not dictate the End of Life of your EMC Clariion hardware.

By increasing your EMC onsite hardware maintenance, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global EMC hardware maintenance solution, maximize ROI, and use your financial resources more effectively.

EMC Warranty Value Add

Quest International provides an end-to-end life cycle solution for all your EMC Clariion support needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment.

Global EMC Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for major OEM server and storage solutions. When you have an EMC Clariion hardware maintenance issue, knowing that you have the highest quality service staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in supporting EMC hardware–but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your EMC infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your EMC requirements, contact Quest today.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services
are provided
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

Supported EMC Hardware

Clariion Symmetrix VNX Data
CX200 DMX800 VNXE3100 DD140
CX300 DMX1000 VNXE3150 DD160
CX400 DMX2000 VNXE3300 DD610
CX500 DMX3000 VNX5100 DD620
CX600 DMX-3 VNX5300 DD630
CX700 DMX-4   DD640
CX3     DD660
CX3-10     DD670
CX3-20     DD690
CX3-40     DD860
CX3-80     DD880
CX4     DD890
CX4-120     DD990
CX4-240     DDX Array
CX4-480     Global Dedup Array
CX4-960     Archiver Appliance

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