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IT Services

Cisco Onsite IT Support & Hardware Services

When it comes to third party Cisco onsite maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original Cisco warranty and are trying to determine whether to renew your contract with Cisco, or if you are working to discover how you will support your End of Service Life (EOSL) Cisco equipment, you should speak with the experts at Quest. Our Cisco extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest also provides aftermarket hardware support of other Host Systems like NetApp, HP, SUN Oracle, IBM, Hitachi and Dell.

Quest International enables users of Cisco data storage equipment to maximize their Return on Investment by managing the cost of ownership with a Cisco extended warranty. With Quest, you can extend the service life of your hardware with a Cisco warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. In the past, restrictive post warranty service pricing and end-of-life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current Cisco IT equipment before you are ready to refresh your systems. Quest offers extensive and flexible Cisco server repair services, and maintenance on Cisco storage for major OEM's across the globe.

Your Cisco warranty covered equipment should not dictate the End of Life of your Cisco hardware.

By increasing your Cisco hardware maintenance, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global Cisco hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Cisco server, storage, or disk array can be repaired with Quest's third party services.

Cisco Warranty Value Add

Quest International provides an end-to-end life-cycle solution for all your Cisco warranty hardware extension needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your Cisco hardware environment.

Global Cisco Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class post-warranty service for Cisco computing and storage solutions. When you have a Cisco hardware maintenance issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in supporting Cisco hardware support – but many other major OEMs as well.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your Cisco infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth. For more information on how we can assist with your Cisco requirements, contact Quest today.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period.
Hours during which contracted services are provided.
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
s8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

Supported Cisco Hardware

Routers Servers Switches
Cisco 1801 UCS B200 M1 Catalyst 6500
Cisco 1802 UCS B200 M2 Catalyst 6503
Cisco 1803 UCS B230 M1 Catalyst 6504
Cisco 1811 UCS B250 M1 Catalyst 6506
Cisco 1812 UCS B440 M1 Catalyst 6509
Cisco 1905 UCS B22 M3 Catalyst 6513
Cisco 1921 UCS B200 M3 Catalyst 5500
Cisco 1941 UCS B250 M2 Catalyst 5505
Cisco 2600 UCS B230 M2 Catalyst 5509
Cisco 2610 UCS B420 M3 Catalyst 5000
Cisco 2612 UCS B440 M2 Catalyst 5002
Cisco 2621 UCS 5100 Catalyst 4900
Cisco 2651 UCS 5108 Catalyst 4900M
Cisco 2691 UCS 6100 Catalyst 4928
Cisco 2801 UCS 6200 Catalyst 4948E
Cisco 2811 UCS C200 M1 Catalyst 4948
Cisco 2820 UCS C200 M2 Catalyst 4510R
Cisco 2821 UCS C210 M2 Catalyst 4507R
Cisco 2824 UCS C250 M2 Catalyst 4506
Cisco 2828 UCS C22 M3 Catalyst 4503
Cisco 2851 UCS C24 M3 Catalyst 3000
Cisco 2901 UCS C220 M3 Catalyst 3020
Cisco 2911 UCS C240 M3 Catalyst 3120
Cisco 2921 UCS C420 M4 Catalyst 3550
Cisco 2950 UCS C260 M2 Catalyst 3560
Cisco 2951 UCS C460 M2 Catalyst 3750
Cisco 3825 UCS 6120XP Catalyst 2000
Cisco 3845 UCS 6140XP Catalyst 2950
Cisco 3925 UCS 6248UP Catalyst 2960
Cisco 3945 UCS 6296UP Catalyst 2970
Cisco 7201   Nexus 2200
Cisco 7204   Nexus 2148
Cisco 7206   Nexus 2224
Cisco 7301   Nexus 2232
Cisco 7304   Nexus 2248
Cisco 7603   Nexus 2232
Cisco 7604   Nexus B22
Cisco 7606   Nexus 5000
Cisco 7609   Nexus 5548
Cisco 7613   Nexus 5596
UBR 10000   Nexus 7000
UBR 10008    
UBR 7200    
UBR 7246    
ESR 10000    
XR 12404    
XR 12406    
XR 12410    
XR 12416    
GSR 12000    
GSR 12006    
GSR 12008    
GSR 12010    
GSR 12012    
GSR 12016    
GSR 12404    
GSR 12406    
GSR 12410    
GSR 12416    
GSR 12810    
GSR 12816    

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