Position Title: Order Processing (Account Maintenance)
Department: Sales
Position Summary:
Provides administrative and sales support for Sales Support Management Department
in completing required documentation for shipment, customer follow-up, customer
required reports, and other management related reports.
Essential Functions:
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Issues R.A. (Return Authorization) numbers for customer orders and
completes R.A. Information Sheet for Service Administration
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Handles data entries required for Service Administration
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Prepares documents required for shipping orders per customer specifications
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Handles correspondence from and to existing customers for Service
Administration
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Provides customer support, status calls, and other sales support related
inquiries and activities under direct supervision of Service Administration
Manager
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Prepares quotation and estimate and follows up with customers with
approval status under direct supervision of Service Administration Manager
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Prepares customer reports according to customer specifications under
direct supervision of Service Administration Manager
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Observes and recommends procedure changes to Service Administration
Manager or Designee for greater efficiency in Service Administration
functions
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Performs and handles other work-related duties and projects as assigned
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Follows ISO 9001 quality system processes
Employee Type: F/T
Degree required: N/A
Manages others: N/A
Experience required: Minimum 2 years
Travel required: NQ
Job Requirements:
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Two years of professional experience in customer support, related
field, or equivalent work experience
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Knowledge of Video Display Technology and Computer Industry
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Proficiency in M/S Office, and Internet Application
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Strong written, verbal, analytical, persuasion and interpersonal skills
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Ability to organize and prioritize work and to meet deadlines
We will be reviewing your applications/resumes over the next few weeks.
We will not be accepting phone calls at this time.
