Position Title: Customer Service Representative
Department: Service
Position Summary:
Reports to the Customer Care/Service Manager. Provides positive customer
service, and quality customer support with high degree of customer satisfaction.
Maintains good communication between internal customers and external customers
-
Receives, investigates, and follows up on customer challenge calls
by utilizing a customer service challenge form, focusing on solving
problems, not blaming, and maintaining confidentiality. Obtains customer's
email and cell phone number in order to ensure direct communication
and faster feedback back to customer whenever possible.
-
Calls customers to follow up after they received their repaired, exchange,
loaner, or sale item.
-
Documents findings on a daily basis and compiles information on a
weekly basis to measure the level of customer satisfaction as well as
solving any customer challenge which may arise from the received item
utilizing a customer service challenge form
-
Calls customers for information required from any internal departments.
Responds to cusomers for information requested as needed basis
-
Follows up on all call activity
-
Understands terms and conditions on all products and services Quest
offers for regular customers, strategic accounts, and any special accounts
-
Keeps informed on current products and services, and any future development
on new products and services within the similar industry
-
Assists Customer Care/Service Manager to conduct quarterly customer surveys to measure the level of customer satisfaction
Employee Type: F/T
Degree required: High School Diploma
Manages others: N/A
Experience required: Minimum 1 year
Travel required: NQ
Job Requirements:
-
One year experience in servicing customers (preferably in Industiral,
Broadcast, Medical, Computer industry, related field)
-
Proficiency in M/S Office, Act, and familiarity with Internet Navigation
-
Ability to multitask
-
Ability to communicate in a professional work environment (from customers,
all levels of employees, and management)
-
Strong written, verbal, analytical, and persuasive skills
-
Ability to organize and prioritize work and to meet deadlines
We will be reviewing your applications/resumes over the next few weeks.
We will not be accepting phone calls at this time.
