IT Services

Responsive, cost-effective onsite service and support.

While a proactive model of managed services is often a smarter strategic choice, break/fix and on-demand Installs, Moves, Adds, and Changes (IMAC) may be the most cost-effective approach for certain situations.

Quest’s field service and depot repair experts can supplement your internal IT resources by providing additional bandwidth, expertise and geographic coverage. Many of our customers find our break/fix and IMAC services most valuable for end-of-life products/systems, remote offices/branch locations with minimal IT infrastructure, and for installations supported by internal IT staff with new equipment that’s unlikely to require repairs, upgrades, or updates.

Quest break/fix and IMAC services are designed to be cost-effective and fit within your overall support strategy. Whether we’re supplementing your internal team on unique or outlier systems, maintaining end-of-life products, or supporting remote locations, Quest offers clear advantages:

 

Let us right-size our break/fix and IMAC services to fit your needs, including:

In and Out of Warranty Service
Basic and Component Level Product Repairs
Hardware / Software Upgrades
Board Diagnosis and Exchanges
Field Repairable Units
Complete System Exchange

 

  Basic Enhanced Premium Mission Critical
Break/Fix Incident and IMAC  
24x7, 2-Hour Response On-Site Coverage       X
24x7, 4-Hour Response On-Site Coverage     X  
8x5, 4-Hour Response On-Site Coverage   X    
8x5, 24-Hour Response On-Site Coverage X      
Secure Online Access to QuestNet for Service Requests X X X X
Dedicated Phone Number for Problem Resolution X X X X
Response Time for On-Site Hardware Problems Next Day Same Day 4 Hour 2 Hour
Escalation Management Standard Standard Accelerated Accelerated

 

Data Center Management (Server, Storage, Network)

To ensure availability and uptime for your core IT systems, Quest provides comprehensive Data Center Management services, including:


Our team of Data Center experts takes a comprehensive approach that is customizable to your specific needs. You get the accountability and responsiveness of a single service provider while developing and maintaining a fault-tolerant IT facility that enhances overall business operations.

 

 

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