Operating System Support Services

Maximize the performance of your Operating System (OS) with OS Support Services from Quest International. Our OS Support Services Plans give you the flexibility to select the level of support that matches your facility’s needs and budget. With Quest’s expert knowledge base and technical expertise, your software will be current, keeping you up to speed and running smoothly and efficiently. Whether your facility is utilizing a Windows, Unix, or Linux platform, Quest’s Certified Software Engineers provide the highest level of professional support.

Custom tailored to fit your environment Quest provides 4 Levels of OS Support Services - Platinum, Gold, Silver and Bronze.

Platinum Support Services are for mission critical systems and applications for those requiring virtually no down time. 

Platinum Software Support Service Highlights Include:

• Dedicated Support Team
• Critical 24x7x2x365 coverage
• Secure online access to QuestNet^SM for service requests
• Dedicated mission-critical 800 number for problem resolution
• Immediate connection to a Quest Software Professional
• Immediate response time
• Accelerated escalation management
• Quarterly support planning and activity review meetings
• Quarterly firmware updates and micro-code recommendations
• Remote monitoring, analysis, and management

Gold Software Support Services are for users requiring enhanced support including extended hours support and call desk assistance.

Gold Software Support Service Highlights Include:

• Dedicated Support Team
• Premium 24x7x4x365 coverage
• Secure online access to QuestNet^SM for service requests
• Dedicated phone number for problem resolution
• 30 minute call back from a Quest Professional trained to manage critical software problems
• 4 Hour response time for on-site software problems
• Standard escalation management
• Quarterly firmware updates and micro-code recommendations
• Remote monitoring, analysis, and management

Silver Software Support Services are for users requiring coverage during business hours for their less critical systems.

Silver Software Support Service Highlights Include:

• Dedicated Support Team
• Premium 8-5x4 coverage
• Secure online access to QuestNet^SM for service requests
• (800) phone number for problem resolution
• 30 minute call back from a Quest Professional trained to manage critical software problems
• 4 Hour response time for on-site software problems - during business hours
• Standard escalation management
• Quarterly firmware updates and micro-code recommendations
• Remote monitoring, analysis, and management

Bronze Software Support Services are for users with minimal support requirements or for facilities requiring support for self-maintenance.

Bronze Software Support Service Highlights Include:

• Basic 8-5x4 coverage
• Secure online access to QuestNet^SM for service requests
• (800) customer support phone number for problem resolution
• 30 minute call back from a Quest Professional trained to manage critical software problems
• Standard escalation management