Maximize
the performance of your Operating System (OS) with OS Support Services
from Quest International. Our OS Support Services Plans give you the
flexibility to select the level of support that matches your facility’s
needs and budget. With Quest’s expert knowledge base and technical
expertise, your software will be current, keeping you up to speed and
running smoothly and efficiently. Whether your facility is utilizing a
Windows, Unix, or Linux platform, Quest’s Certified Software Engineers
provide the highest level of professional support.
Custom tailored to fit your environment Quest provides 4 Levels of OS Support Services - Platinum, Gold, Silver and Bronze. Platinum Support Services are for mission critical systems and applications for those requiring virtually no down time.
Platinum Software Support Service Highlights Include:
Dedicated Support Team
Critical 24x7x2x365 coverage
Secure online access to QuestNetSM for service requests
Dedicated mission-critical 800 number for problem resolution
Immediate connection to a Quest Software Professional
Immediate response time
Accelerated escalation management
Quarterly support planning and activity review meetings
Quarterly firmware updates and micro-code recommendations
Remote monitoring, analysis, and management
Gold Software Support Services are for users requiring enhanced support including extended hours support and call desk assistance.
Gold Software Support Service Highlights Include:
Dedicated Support Team
Premium 24x7x4x365 coverage
Secure online access to QuestNetSM for service requests
Dedicated phone number for problem resolution
30 minute call back from a Quest Professional trained to manage critical software problems
4 Hour response time for on-site software problems
Standard escalation management
Quarterly firmware updates and micro-code recommendations
Remote monitoring, analysis, and management
Silver Software Support Services are for users requiring coverage during business hours for their less critical systems.
Silver Software Support Service Highlights Include:
Dedicated Support Team
Premium 8-5x4 coverage
Secure online access to QuestNetSM for service requests
(800) phone number for problem resolution
30 minute call back from a Quest Professional trained to manage critical software problems
4 Hour response time for on-site software problems - during business hours
Standard escalation management
Quarterly firmware updates and micro-code recommendations
Remote monitoring, analysis, and management
Bronze Software Support Services are for users with minimal support requirements or for facilities requiring support for self-maintenance.
Bronze Software Support Service Highlights Include:
Basic 8-5x4 coverage
Secure online access to QuestNetSM for service requests
(800) customer support phone number for problem resolution
30 minute call back from a Quest Professional trained to manage critical software problems
